IT Dominance

• Too much emphasis on database hygiene.

• No recent new supplier or new distinct services.

• New systems always must fit data structure of existing system.

• All requests for service require system study with benefit identification.

• Standardization dominates -- few exceptions.

• Benefits of user control over development discussed but never implemented.

• IT specializing in technical frontiers, not user-oriented markets.

• IT thinks it is in control of all.

• Users express unhappiness.

• Portfolio of development opportunities firmly under IT control.

• General management not involved, but concerned.

User Dominance

• Too much emphasis on problem focus

• Explosive growth in number of new systems and supporting staff.

• Multiple suppliers delivering services.  Frequent change in supplier of specific service.

• Lack of standardization and control over data hygiene and system.

• Hard evidence of benefits nonexistent.

• Soft evidence of benefits not organized.

• Technical advice of IT not sought or, if received, considered irrelevant.

• User building networks to own unique needs (not corporate need)

• While some users are growing rapidly in experience and use, other users feel nothing is relevant because they do not understand.

• No coordinated effort for technology transfer or learning from experience between users.

• Growth and duplication of technical staffs.

• Communications costs are rising dramatically through redundancy.