Slide 6 of 12
Notes:
The design of your business will change as you progress through implementation. We continually performed gap analysis as we reviewed requirements and business methodologies.
e.g. Third part adjudication of insurance benefits, credit card pre auth before the order is confirmed, validating customer data before authorizing the orders, inventory levels and so on.
Process maps helped us to train new employees and understand the operational flow. They also provided the visual what if and stump the dummy with various industry experts.
They were also great tools in codifying the clients “I’LL KNOW IT WHEN I SEE IT” mentality at times.
Ultimately they are great buy in and risk reduction tools.
From 10.000 feet let look at a process flow.
