1 Deetz, Stanley A., Sarah J. Tracy, and Jennifer Lyn Simpson. Leading Organizations Through Transition. Thousand Oaks, London, New Delhi, Sage Publications, Inc., 2000.

2 P. Phelan, "Implementing Business Applications in a Collaborative Environment." Gartner Advisory, October 3, 2000.

3 Michael R. Zastrocky and Frank Schlier, "The Higher Education CIO in the 21st Century." Educause Quarterly, 2000, (1), pp. 53-59.

4 Deetz, et.al, Leading Organizations Through Transition

5 ibid

6 Ann-Marie Baronas and Meryl Reis Louis, "Restoring A Sense of Control During Implementation: How User Involvement Leads to System Acceptance." MIS Quarterly, March, 1988, (12:1), pp. 111-123.

7 ibid

8 Henri Barki and Jon Hartwick, "Measuring User Participation, User Involvement, and User Attitude." MIS Quarterly, March, 1994, (18:1), pp. 59-82.

9 Barki, Henri, and Jon Hartwick. "Rethinking the Concept of User Involvement." MIS Quarterly, March, 1989, (13:1), pp. 53-63.

10 M. Fishbein and I. Ajzen, Belief, Attitude, Intentions and Behavior: An Introduction to Theory and Research, Addison-Wesley, Boston, MA, 1975.

11 Barki and Hartwick, 1989

12 Blake Ives and Margrethe H.Olson, "User Involvement and MIS Success: A Review of Research" Management Science, May, 1984 (30:5), pp 586-603.

13 James E. Huntun and Jesse D. Beeler, "Effects of User Participation in Systems Development: A longitudinal Field Experiment." MIS Quarterly, December, 1997 (21:4), pp. 359-388.

14 Barki and Hartwick, 1989; Ives and Olson, 1984

15 Hunton and Beeler, 1997

16 Deetz, et.al, Leading Organizations Through Transition

17 Hunton and Beeler, 1997

18 M. Lynne Markus, "Power, Politics and MIS Implementation." Communications of the ACD, June 1983, (26:6), pp. 430-444.

19 ibid

20 ibid

21 Glen M. Miller "Beyond a Reasonable Doubt." CIO Magazine, December 1, 1999.

22 ibid

23 Deetz, et.al, Leading Organizations Through Transition

24 Michael Newman and Rajiv Sabherwal, "Determinants of Commitment to Information Systems Development: A Longitudinal Investigation." MIS Quarterly, March 1996, (20:1), pp. 23-54.

25 B.M. Staw, "Counterforces to Change." Change in Organizations: New Perspectives on Theory, Research and Practice, P.S. Goodman (ed.), Jossey-Bass Inc., San Francisco, CA, 1982. pp. 87-121.

26 H.S. Becker, "Notes on the Concept of Commitment." American Journal of Sociology, July, 1960, (66:1), pp. 32-40.

27 G.R. Salancik, "Commitment and the Control of Organizational Behavior and Belief." New Directions in Organizational Behavior, B. Staw and G.R. Salancik (eds.), St. Clair Press, Chicago, IL, 1977, pp. 1-54.

28 Michael J. Ginzberg, "Key Recurrent Issues in the MIS Implementation Process." MIS Quarterly, June, 1981, (5:2), pp. 47-59.

29 ibid

30 Edgar H. Schein, Organizational Culture and Leadership, San Francisco, CA, Jossey-Bass, Inc., 1992.

31 Newman and Sabherwal, 1996

32 ibid

33 Ginzberg, 1981

34 Jeff Sweat, "Learning Curve." Informationweek.com, August 2, 1999.

35 E. Gerson and S.L. Star, "Analyzing due process in the workplace." ACM Transactions on Office Information Systems, 1986, (4), pp. 403-417.

36 Deetz, et.al, Leading Organizations Through Transition

37 Ginzberg, 1981

38 Phelan, 2000

39 ibid

40 James J. Jiang and Gary Klein, "Information system success as impacted by risks and development strategies." IEEE Transactions on Engineering Management, February, 2001 (48:1), pp. 46-55.

41 ibid

42 Blake Ives, Margrethe H. Olson, and Jack J. Baroudi, "The Measurement of User Information Satisfaction" Communications of the ACM, October, 1983 (26:10), pp. 785-793.

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