•           Financial Stability and Viability
•           Length of time in business
•           Size of installed base
•           Growth in customer base
•           Quality and size of staff
•           Activity of R&D Staff
•           Ongoing commitment to this product
•           Technical Support personnel
•           Availability of support hot line
•           Availability of Internet-based support
•           Time horizon for Support
•           Internet User-Discussion Group
•           Organized User Group
•           Product Target Market
•           User Perceptions