One CEO removed the EIS dashboard, even though it included the right physical interfaces and was implemented on the basis of critical success factors.  In her mind, the dashboard was more of a toy than a tool because the CEO lacked any mechanism to share insights from it with others in the company.  Since the dashboard lacked any way to be integrated into an email or other communication tool, she had to print the result, comment on it and send it through company mail.  In other words, the CIO had no good way to communicate the points while the feeling was ‘hot.’  Integration of the tool into regular work processes is critical.