Table of Contents
I. Introduction to Decision Support Systems
Chapter 1: Introduction
- Introduction
- What is a DSS?
- Uses of a Decision Support System
- The Book
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 2: Decision Making
- Introduction
- Rational Decisions
- Definitions of Rationality
- Bounded Rationality and Muddling Through
- The Nature of Managers
- Appropriate Decision Support
- Electronic Memory
- Bias in Decision Making
- Information Processing Models
- Tracking Experience
- Virtual Experience
- Group Decision Making
- Intuition, Qualitative Data and Decision Making
- Business Intelligence and Decision Making
- Analytics
- Competitive Business Intelligence
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
II. DSS Components
Chapter 3: The Data Component
- Introduction
- What are Data?
- Information
- Timeliness
- Level of Detail
- Understandability
- Freedom from Bias
- Decision Relevance
- Comparability
- Reliability
- Redundancy
- Cost Efficiency
- Quantifiability
- Appropriateness of Format
- More is Never Better!
- Databases
- Database Management Systems
- Data Warehouses
- Data Scrubbing
- Data Adjustment
- Architecture
- The Car Example
- Possible Criteria
- The Data Warehouse
- Information Uses
- How To
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 4: The Model Component
- Models and Analytics
- Options for Models
- Representation
- Time Dimension
- Linearity of the Relationship
- Deterministic vs. Stochastic
- Descriptive vs. Normative
- Causality vs. Correlation
- Methodology Dimension
- The Problems of Models
- Data Mining
- Intelligent Agents
- Model Based Management Systems
- Easy Access to Models
- Understandability of Results
- Integrating Models
- Sensitivity of a Decision
- Model Management Support Tools
- The Car Example
- Brainstorming and Alternative Generation
- Flexibility Concerns
- Evaluating Alternatives
- Running External Models
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 4S: Intelligence and Decision Support Systems
- Programming Reasoning
- Backward Chaining Reasoning
- Forward Chaining Reasoning
- Comparison of the Reasoning Processes
- Uncertainty
- Representing Uncertainty with Probability Theory
- Representing Uncertainty with Certainty Factors
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 5: The User Interface
- Goals of the User Interface
- User Interfaces
- User Interface Components
- The Action Language
- Menus
- Question/Anser Formats
- Command Language
- I/O Structured Formats
- Free Form Natural Language
- The Display or Presentation Language
- Visual Design Issues
- Windowing
- Representations
- Perceived Ownership of Analyses
- Graphs and Bias
- Support for All Phases of Analysis
- The Knowledge Base
- Modes of Communication
- The Car Example
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
III. Issues of Design
Chapter 6: International Decision Support Systems
- Multinational Decision Making
- Language and Custom Differences
- Information Availability Standards
- Data Privacy
- Data Availability
- Data Flow
- Characterizing Cultures
- Effects of Culture on a Decision Support System
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 7: Designing a Decision Support System
- How to Approach Design
- Design Methodologies
- Planning for Decision Support Systems
- Designing a Specific DSS
- Requirements Analysis
- Interviewing Techniques
- Other Techniques
- Influence Diagrams
- Situational Analysis
- Design Approaches
- Systems Built from Scratch
- Using Technologies to Form the Basis of the DSS
- Evaluating a DSS Appliance
- Using a DSS Appliance
- The Design Team
- DSS Design and Reengineering
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 8: Object Oriented Technologies and Decision Support Systems Design
- Kinds of Development Tools
- Non-Object-Oriented Tools
- Object-Oriented Tools
- Defining Objects
- Attributes and Methods
- Facets
- The Benefits of Object-Oriented Technologies for DSS
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights
- On the Web
Chapter 9: Implementation and Evaluation of Decision Support Systems
- Implementation Strategy
- Ensure the system does what it is supposed to do, the way it is supposed to do it
- Prototypes
- Interviewing
- Keep the Solution Simple
- Develop a Satisfactory Support Base
- User Involvement
- Commitment to Change
- Managing Change
- Institutionalize the System
- Implementation and System Evaluation
- Technical Appropriateness
- Overall Usefulness
- Implementation Success
- Measurement Challenges
- Organizational Appropriateness
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
IV. Extensions of Decision Support Systems
Chapter 10: Executive Information Systems and Dashboards
- EIS History
- KPI's and Balanced Scorecards
- Dashboards
- The Dashboard as a Driver to an Executive Information System
- Design Requirements for the Dashboard
- Dashboard Appliances
- Value of the Dashboard and EIS
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
Chapter 11: Group Decision Support Systems
- Group Decision Making
- Groupware
- GDSS Definitions
- Features of Support
- Decision Making Support
- Process Support
- GDSS and Reeingineering
- Discussion
- Suggested Reading
- Questions
- Figures and Tables in the Chapter (View them as PowerPoint Slides)
- Examples and Design Insights (View them as PowerPoint Slides)
- On the Web
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