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Qualtrics Help

How to Create a Qualtrics Account

  1. Go to https://umsl.qualtrics.com.
  2. You will be taken to the University of Missouri–St. Louis single sign-on service. Sign in using your University SSO and password.
  3. When the new page appears, click No, I don’t have a preexisting account here
    Screen shot of Qualtrics first time logging in screen, with "No, I don't have a preexisting account here" circled
  1. The box should change to the below. Click Sign In.
Screen shot showing user was created successfully
  1. You should now be logged into Qualtrics.  The Terms of Service will appear on the screen.  Review the Terms of Service and then click I Accept in the lower right-hand corner. Your account is now created.


What is the Qualtrics Organization ID?

The Qualtrics Organization ID for the University of Missouri–St. Louis is umsl.


How to Contact Qualtrics Support

  1. Go to https://www.qualtrics.com/support/.
  2. In the upper right-hand corner, click Contact Support. It is in gray text and under the Request Demo button.
screenshot of Qualtrics Support page with "Contact Support" circled
  1. You will be taken to the Qualtrics login page.  Click Sign In with SSO.
  2. On the next page, you will be prompted to enter the Organization ID for UMSL.  Enter umsl in all lowercase letters.  Click Continue.
screen shot of Qualtrics support log-in screen
  1. You will be taken to the University of Missouri–St. Louis’s single sign-on service. Sign in using your University SSO and password.
  2. Once logged in, click I have a different support request.  When the dropdown appears, select Survey Platform.
  3. You have three contact options – chat, email, and phone. Click your preferred method of contact.