Telephone Services

Moving a Phone to Another Location

Requesting to move a phone from one location to another can easily be done by logging into the Cherwell Request system and completing the Computer/Phone Move request form.  The form allows for requesting for yourself or on behalf of someone else.  Please collect the following information before submitting a request form:

• serial number of computer (if applicable; otherwise enter "n/a")
• current building
• current room
• current data port number (if accessible)
• new building
• new room
• new data port number (if accessible)
• phone extension

Many ShoreTel IP phones also have a computer connected to them.  If the computer will need to be moved as well, please have the serial number of the computer to be moved ready when submitting a request form.

Changing a Phone to a New or Different Employee

Requesting to reassign a phone to another employee can easily be done by logging into the Cherwell system and completing the Computer/Phone Changing User request form.  The form allows for requesting for yourself or on behalf of someone else.  Please collect the following information before submitting a request form:

• serial number of computer (if applicable; otherwise enter "n/a")
• current building
• current room
• phone extension

Many ShoreTel IP phones also have a computer connected to them. If the computer will need to be reassigned as well, please have the serial number of the computer to be reassigned ready when submitting a request form.

Other Changes

To change options on your ShoreTel phone, please log in with your SSO id and password.  Available options include:

• Change appearance of first/last name
• Request voicemail to be sent to email as a WAV file
• Request a "0 revert" number
• Request call forwarding to an external number

The ShoreTel IP230g phone is the model most users receive. Another model (ShoreTel IP420) is available by request. Please see the chart below which compares features and benefits of the IP230g model and the IP420 model.

ShoreTel IP420

Half-duplex Speakerphone

Two-line display screen (when called, toggles between extension and name for Caller ID with each ring)

Redial last number called

Takes up less desk space

ShoreTel IP230g

Full-duplex Speakerphone

Multi-line display screen shows: full caller ID information, call handling mode, time and date, soft keys labels, number of missed calls, number of new voicemail messages

Two buttons for multiple calls and/or speed dials

Redial button shows list of calls to select and dial

Headset capable

Users with multiple line appearances will receive the appropriate model to accommodate the number of line appearances required.

Headsets are available - visit the Technology Procurement site for recommended models.

Connect with your colleagues, no matter where everyone is located! Audio and Web Conferencing gives UMSL departments the ability to conference, collaborate and meet across boundaries so that participants are brought into a meeting from virtually any location.

Do you need to quickly connect with a small number of campus colleagues?  ShoreTel handsets allow up to 6 people on a call using the Conference feature.  To learn more, review the Top Features Using ShoreTel Phones document or contact Telephone Services for assistance.

ITS recommends using the Zoom service provided through MOREnet for video, audio and web conferencing.  For more information about Zoom, including how to set up an account, please visit the Zoom Video Conferencing webpage.

Note to InterCall Account Holders - Cancel your existing InterCall account to avoid charges for inactivity.  To cancel your account, call (800) 374-2441, option 6 or email acctmgt@intercall.com.

Policies

The University of Missouri-St. Louis has established policies and procedures for cellular telephones.  The campus policies have incorporated the UM System policies found in Section 12005 of the Business Policy Manual.

Procedures

The employee’s department is responsible for determining whether a cellular phone is needed and for ensuring funding is available to pay for the phone and services. 

The employee or department should:

1. Get approval from campus CFO.
2. Visit UM System's Cellular Service Discounts page to order your phone.

Dorm Residents

Please contact Residential Life for information about acquiring a telephone for a dorm room.

University Meadows

Please contact the University Meadows office for information about acquiring telephone service for an apartment.