Telephone Services - Remote Phone Use

Telephone Services recommends using softphone via Mitel Connect rather than having calls forwarded to your personal number.

Important: in the case of an emergency, do not use softphone to call 911. The call will go to the UMSL campus police and not the police department that is closest to your physical location.

What is a softphone?

A softphone is a program you can install on your computer that will make and receive calls exactly as your UMSL desk phone would, using your UMSL phone number.

What are the benefits to using a softphone?

• Easy access to UMSL's telephone directory (You can look up an on-campus phone number by typing the name of the person you are trying to contact.)
• You can make calls from your campus phone number rather than using your personal phone number.

How do I get started?

• Request access to softphone by contacting the Help Desk at 314-516-6034 or by email at help@umsl.edu. You can also create a Help Desk ticket.
• Install Mitel Connect on your computer using the Mitel Connect instructions. Configure the softphone by following the "Using softphone" instructions for your operating system.

Tip:  To listen to your voicemail messages at any time, you can dial directly into your voicemail from any phone by following these instructions:

• Call 314-516-6600
• Enter your extension number
• Enter your password, followed by #
• Listen to your messages by choosing from the recorded options