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Customer and Support Services


Chris scheetz - director, Customer & support services, ITS


Customer and Support Services provides technology procurement services, supports classroom technologies and student computer labs, and manages the Technology Support Center. For more detailed information about these individual units, please visit the links below:


The Technology Support Center (TSC) assists faculty, staff, and students with password and login issues. The TSC provides support for university-issued computers, lab/classroom hardware support, and questions concerning UMSL wireless connections. The TSC is responsible for issuing Triton Cards.
The TSC is located at 190 Millennium Student Center and can be reached at x6034 or helpdesk@umsl.edu

The following staff members support the Technology Support Center:

  • Laura Patterson - Sr. Manager Information Technology
  • Bryan Calvin - Systems Support Analyst 
  • Alfred Grovie - Systems Support Analyst
  • Christopher W Reed - Systems Support Administrator Specialist
  • John Shanklin - Systems Support Analyst
  • Anthony Spanevello - Systems Support Analyst
  • Robert Stilwell - Systems Support Analyst
  • Sam Sutter - Systems Support Analyst
  • Stephanie Webber - Systems Support Analyst


IT Procurement Services handles requests for IT purchases, requests for departmental computers, computer accessories, tablets, printers, and software. Additional information about submitting IT purchase requests can be found at IT procurement. The following staff member can provide more information about requests for departmental computers:

  • Sarah Goskie - Office Support Staff


Instructional Support Services (ISS) provides support to all open classrooms and computing labs on campus. ISS trains faculty, staff, and students on various aspects of the technology in the classrooms and labs, as well as provides quality assurance to ensure that the technology serves the campus community. The following staff members provide assistance:

  • Grant Cravens - Software Support Analyst
  • Edward Reece - Supervisor, Instructional Technology


Contact us at help.umsl.edu