A credit balance is the result of an overpayment on a student's account from Financial Aid, loans or payments received. Credit balance refunds will be processed when a credit actually exists on the student's account. Anticipated Financial Aid must be posted to the student's account in order for a credit to exist and for a refund to be processed.
For students who have applied for financial aid loans, here is what you can expect:
For students that have direct deposit, allow 3-5 business days from the day that your refund is processed to receive your refund in your bank account. Refund checks will arrive 7-10 business days after they are processed.
If a credit card payment has been made towards your student account in the past 120 days, any refund due to you will be returned to that credit card.
Drop
Students who plan to drop from a particular class should do so immediately. A single day can make a big difference in the amount of a refund. Refunds are effective from the date a drop is submitted online or a completed drop or withdrawal form is received in the Registrars Office, not from the last day of attendance. Nonattendance does not constitute an official drop/withdrawal, and students will be responsible for unpaid fees. Stop payment of a check also does not constitute an official drop/withdrawal from classes. For stop payments, a $20 returned check fee will apply and students will be responsible for unpaid fees. Students who officially drop one or some of their classes may have fees reassessed and/or refunded based on the current semesters fee reassessment schedule.
Note: The following fees are reassessed due to a drop or withdrawal: Tuition Fee, Special Course Fee (if applicable). These are the only fees that can be reassessed and refunded.
Charges that students accrue prior to a refund being issued will be deducted from the refund amount. Charges that are accrued after a refund is issued will be billed to the student on the monthly billing statement. The financial aid award, if any, is subject to revision.
Withdrawal
To be eligible for a refund, students who withdraw during the semester must follow the withdrawal procedures established by the University. Students are responsible for canceling their registration and verifying that all of their classes have been dropped. When a student completely withdraws from a semester and was receiving federal financial aid, the University and/or the student may be required to return some of the financial aid, awarded to the student. See the Federal Aid (Title IV) Refund Policy below for more information.
Actions that are not considered official notification of withdrawal
- Assuming classes will be cancelled for non-payment
- Failure to attend class
- Giving notice to an instructor
- Stopping payment on a check used to pay fees
- Crossing out courses on a schedule
- Returning only partial payment to the Cashiers Office
- Verbal notice to any University Office
The timeframe to receive a refund may be longer for students who have dropped hours and are receiving financial aid funds that may be reduced based on enrollment requirements, or for students who have dropped hours and no longer have a full time course load. Refunds may also be delayed for students who have had an administrative drop, backdated drop or a complete withdrawal.
The Federal Aid (Title IV) Refund Policy assumes that a student earns his or her aid based on the period of time he or she is enrolled. Students who attend past the 60 percent point in a semester are considered to have earned 100% of the Title IV aid awarded for the payment period. A student who withdraws prior to the 60 percent point will earn the percentage of federal aid based on the number of days attended in the semester. The Federal refund policy only applies if the student is withdrawing from all classes.
The Student Financial Services Office (SFS) will determine the amount of financial assistance, if any, that must be returned to the sources of aid. Students who withdraw, drop out, are dismissed or take a leave of absence prior to completing at least 60% of a semester will have their federal aid recalculated. The student will be responsible for payment of any other charges that remain (e.g. bookstore charge, parking ticket). If a credit balance remains on the student’s account after the return of any required funds, the balance will be refunded to the student. Students considering withdrawing from all classes should consult with the SFS office if they are concerned about the financial impact of withdrawing.
Federal Title IV Aid Paying your student fees: Title IV Federal Aid will automatically apply toward current charges and fees. Students receiving this aid will have the option to have the aid also be applied toward other charges (such as bookstore charges, parking permit charges, prior term charges, etc.). This option will be presented online or by mail depending on how the student applied for the aid. If an option is not chosen within the specified time frame, it will be assumed that the student does not want his or her federal aid to pay all charges.Your agreement to allow your Federal Financial Aid to be applied toward all charges on your student account is important as this may impact the processing of your refund. Your refund may not be mailed to you or direct deposited into your bank account if your student account reflects a balance due after your refund has been processed. This applies if you have a balance due in the current term because you have not agreed to allow your aid to pay all charges or if you have a balance due in a term from the prior financial aid year. Refunds to students having a balance due are processed as a paper check that is routed to the SFS's Office, not to the student. As refund checks are received in the SFS Office, students are emailed to advise that a check is available for pickup.
If you have any funds available after what is owed directly to the University, the refund will be released to the parent at the address listed on the PLUS Application. Refunds from proceeds of PLUS will be issued to the student only if the parent requests that on the PLUS application.
Scholarship funds will be applied towards any outstanding balance. A refund will be created if your scholarship(s) exceed the charges on your student account.
Refunds of educational and mandatory fees may be given to:
In extraordinary cases in which serious illness or injury prevent a student from continuing classes, and other arrangements with instructors are not possible, a withdrawal may be requested. The student must provide written documentation of an illness, accident, injury or situation that could not be influenced, planned for, or prevented by the student or the institution and which subsequently caused a change in the students enrollment.
The University reserves the right to cancel any program. In the event of cancellation, students will be notified immediately, and all program fees will be refunded or applied to a future program at your request.
In accordance with the Department of Defense Memorandum of Understanding (MOU), the University is required to return unearned funds to the program, if a student withdraws from a course paid for by Department of Defense funds (tuition assistance), based on the following schedules:
8 Week Course Withdrawal |
4 Week Course Withdrawal |
|||
Before or during week 1 |
100% |
Days 1-7 |
100% |
|
During week 2 |
75% |
Day 8 |
70% |
|
During weeks 3-4 |
50% |
Day 9 |
67% |
|
During week 5* |
40% |
Day 10 |
63% |
|
During weeks 6-8 |
0% |
Day 11 |
59% |
|
Day 12 |
56% |
|||
12 Week Course Withdrawal |
Day 13 |
52% |
||
Before or during weeks 1 -2 |
100% |
Day 14 |
48% |
|
During weeks 3-4 |
75% |
Day 15 |
44% |
|
During weeks 5-6 |
50% |
Day 16* |
41% |
|
During week 7* |
40% |
Day 17 | 0% | |
During weeks 8-12 |
0% |
|||
16 Week Course Withdrawal |
||||
Before or during weeks 1 -2 |
100% |
|||
During weeks 3-4 |
75% |
|||
During weeks 5-8 |
50% |
|||
During weeks 9-10* |
40% |
|||
During weeks 11-16 |
0% |
|||
* After this point, the course is 60% complete. |
Courses / classes of non-standard length not noted above will be returned to the program on a proportional basis. This will be calculated by dividing the number of days completed of the course by the total number of days of the course. Once the course is 60% or more complete, no return to the program will be required.
Only certain fees are refundable or adjustable. In the event that a student is dissatisfied with the outcome of a class reassessment, an appeal can be made online from the Appeal of Fees website.
In order to appeal a course, you must do so within 90 days of the end of a fall or spring semester or within 30 days of the end of summer semester. Also, the course must not have been assigned a grade in the A to F scale. If you feel you were inappropriately assigned grades for the semester that you are trying to appeal, please refer to the University of Missouri-St. Louis Grade Appeal Procedures.
The Appeal of Fees Committee does not have the jurisdiction to decide on specific cases concerning course content, educational atmosphere, and/or issues with a professor. In the event that a student has concerns of this nature, we request that they email Academic Affairs at acadaff@umsl.edu.
When adding credit to your Personal Printing account, please be aware that the credit added to your Personal Printing account (SCRDT) is non-refundable and stays available for use until you are no longer active or eligible as a student. Eligibility is until you are not enrolled in a course for three consecutive terms.