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Service Automation in
General:
Babin, R., and Lacity, M. (2017), “Will
Offshore Outsourcing Return Home?” Pulse Magazine, Issue 29, pp. 38-40.
Lacity, M., Babin, R., and Willcocks, L. (2017), “Research
Center: Service Automation Trends Survey,” Pulse Magazine, Issue 28, pp. 40-44.
Lacity, M. (2016), “Technology Trends: Now,
Soon, Later,” Pulse Magazine,
Issue 26, pp. 32-33.
Blockchains:
Lacity, M. (2018), “Enterprise Blockchains:
Eight sources of business value and the obstacles in their way,” Intelligent Sourcing, Summer Issue,
pp. 24-31.
Lacity, M., Moloney, K., and Ross, J.
(2018), “Blockchain at BNP Paribas: The Power of Co-Creation”, Center For
Information Systems Research (CISR), MIT Sloan School of Management.
Lacity, Mary, Moloney, K., and Ross, J. (2018), “Blockchains:
How to position your company for the inevitable,” MIT CISR Research
Briefing.
Lacity, M. and Moloney, K. (2017), “ The
Biggest Tech To Hit Wall Street Since The Internet Is Not Yet Ready For
Prime Time, GE Reports, June
7. Reprinted in Brink.
“Ask the Expert: Mary Lacity talks blockchains beyond
Bitcoin”, November 2017, UMSL
Blog
Cognitive
Automation:
Blurb
on our book in Huffington
Post, “Yes, Work Is Changing, But Is AI The Real Reason
Why?” May 10, 2018.
Lacity,
M., Willcocks, L., and Gunkel, G (2017), “Smart
Sourcing: Cognitive Automation at Zurich Insurance,” Intelligent Sourcing Magazine, Issue 4, pp.
34-42.
Lacity,
M. (2017), “Reimagining
Professional Services with Cognitive Technologies at KPMG,” Working
Paper
Lacity,
M., Scheepers, R., Willcocks, L., and Craig, A.
(2017), “Reimagining
the University at Deakin: An IBM Watson Automation Journey”, The
LSE Outsourcing Unit Working Research
Paper Series.
Lacity, M., Willcocks, L. and Craig, A. (2017), “Service Automation:
Cognitive Virtual Agents at SEB Bank,” The LSE Outsourcing Unit
Working Research Paper Series.
Robotic
Process Automation:
Click here for a 7 minute
overview of RPA:
Hindle, J., Lacity, M.,
Willcocks, L., and Khan, S. (2018), “RBA:
Benchmarking the Client Experience,” Knowledge Capital Partners’
Executive Research Report. Survey
Hindle, J., Willcocks, L.
and Lacity, M. (2017), “RPA in Context: How are we doing?” Knowledge
Capital Partners’ Executive Research Report.
Lacity, M., and Willcocks, L. (2017), “Smart
Service Automation: 20 Action Principles,” Cutter Consortium
Lacity, M., and Willcocks, L. (2017), “Robotic
Process Automation: Benefits, Cases, and Lessons,” Cutter Consortium.
Lacity,
M. and Willcocks, L. (2016), “Robotizing Global
Financial Shared Services” The LSE Outsourcing Unit Working Research
Paper Series.
Lacity,
M. and Willcocks, L. (2016), Robotic Process
Automation: The Next Transformation Lever for Shared Services, The LSE
Outsourcing Unit Working Research
Paper Series.
CIO Magazine
Interview, “Should
CIOs be chief robot wranglers?” July 26, 2016.
Willcocks, L. and Lacity, M. (2016), Service
Automation: Robots and the Future of Work, SB
Publishing, UK.
Lacity, M. and Willcocks, L. (2016), “Speed
of Automation Adoption Faster for Providers than Customers,” Pulse Magazine, May/June, pp. 10-17.
Lacity, M. and Willcocks, L. (2016), “Will your
next relationship be with a robot? A look at how service automation may
impact outsourcing,” Pulse
Magazine, March/April, pp. 24-27.
Lacity,
M. and Willcocks, L. (2015), “What
Knowledge Workers Stand to Gain from Automation,” Harvard Business Review Online,
June 19.
Willcocks, L. and Lacity, M. (2015), “Businesses
will increasingly use robots to deal with the explosion of data,” LSE Business Review Online, September 15.
Willcocks, L. and Lacity, M. (2015), “Will
robots replace humans?” LSE Business Review Online, October 6.
Willcocks, L. and Lacity, M. (2015), “Poppy
appeal: RPA at BPO service providers,” Professional Outsourcing
Magazine, Winter Issue, pp. 12-18.
Willcocks, L. and Lacity, M. (2015), “IT,
Phone Home: Leslie Willcocks and Mary Lacity on Telefonica O2's RPA” Professional
Outsourcing Magazine, Autumn Issue, pp. 26-34.
Lacity, M., Willcocks, L., and Yan, A. (2015), “Are the
robots really coming? Service Automation Survey Findings,”Pulse Magazine, Issue 17, pp. 14-21.
Lacity, M., Willcocks,L.,
and Craig, A. (2015), “Robotic
Process Automation at Telefónica O2,” The LSE
Outsourcing Unit Working Research Paper Series
Willcocks,L., Lacity, M. and Craig, A. (2015), “Robotic
Process Automation at Xchanging,” The LSE
Outsourcing Unit Working Research Paper Series
Journal Publications:
Lacity,
M. (2018), “Making Blockchain Applications Real,” MIS Quarterly Executive, Vol. 17, 3, forthcoming.
Scheepers, R.,
Lacity, M., and Willcocks, L. (2018), “Realizing Value from Cognitive
Automation at Deakin University,” MIS
Quarterly Executive, Vol. 17, pp. 89-107.
Khan, S., Lacity, M., and Carmel, E. (2018), “Entrepreneurial
Impact Sourcing: A Conceptual Framework of Social and Commercial
Institutional Logics,” Information
Systems Journal, Vol. 28, 3, pp. 538-562.
Lacity.
M., and Willcocks, L. (2017), “Conflict Resolution in Business
Services Outsourcing Relationships,” The Journal of Strategic Information Systems, Vol. 26, Issue 2,
pp. 80–100.
Lacity, M.,
Willcocks, L. and Craig, A. (2017), “Robotizing
Global Financial Shared Services at Royal DSM”, Journal of Financial Transformation, Vol. 46, pp. 62-75.
Willcocks,
L., Lacity, M., and Craig, A. (2017), “Robotic
Process Automation: Strategic Transformation Lever for Global Business
Services?" Journal of
Information Technology Teaching Cases, Vol. 7, 1, pp. 17-28.
Dunlap,
R., and Lacity, M. (2017), “Resolving
Tussles in Service Automation Deployments: Service Automation at Blue Cross
Blue Shield North Carolina”, Journal of Information Technology
Teaching Cases, Vol. 7, 1, pp. 29-34.
Lacity,
M., and Willcocks, L. (2016), “A New Approach to Automating
Services,” Sloan Management
Review, Vol. 57, 1, pp. 41-49.
Lacity, M., Khan, S., and Yan, A (2016), “Review of the Empirical Business
Services Sourcing Literature: An Update and Future Directions,” Journal of Information Technology,
Vol. 31, 3. pp. 269-328.
Lacity, M., and Khan, S. (2016), “Transaction Cost Economics on
Trial Again: A Commentary,” The
Journal of Strategic Information Systems, Vol. 25, 1, pp. 49-56.
Lacity, M., Khan, S., and Carmel, E. (2016), “Employing U.S. Military Families to Provide Business
Process Outsourcing Services: A case study of Impact Sourcing and Reshoring,”
Communications of the AIS, Vol.
36, Article 9. Winner of the Paul
Gray Award for the Most Thought Provoking Paper in 2016
Lacity, M., and Willcocks, L. (2016), “Robotic Process Automation at Telefónica O2,” MIS Quarterly Executive,
Vol. 15, 1, pp. 21-35. Podcast
Lacity, M. and Willcocks, L. (2016), “Robotic Process
Automation: The Next Transformation Lever for Shared Services,” The Credit and Financial
Management Review, Vol. 22, 4, pp. 21-58.
Steelman, Z., Lacity, M., and Sabherwal,
R. (2016), “Bring Your Own Device: Charting
Your Organization’s Voyage,” MIS Quarterly Executive,
Vol. 15, 2, pp. 85-104. Podcast
Lacity, M., and Willcocks, L. (2016), “Rethinking Legal Services in the
Face of Globalization and Technology Innovation: The Case of Radiant Law”, Journal
of Information Technology Teaching Cases, Vol. 5, 1, pp. 15-22.
Lacity, M., Rottman, J., and Carmel, E. (2014), “Prison Sourcing: “Doing Good” or
“Good for Business?” Journal of Information Technology
Teaching Cases, Vol. 4, pp. 99-106.
Damsgaard,J., Kettinger, B.,
and Lacity, M. (2014), “The Business Payoff of Cloud
Services,” Editorial to
the Special Issue, MIS Quarterly Executive, Vol. 13, 4,
pp. iii-v.
Lacity, M., and Willcocks, L. (2014), “Nine Practices for Best-in-Class
BPO Performance,” MIS
Quarterly Executive, Vol. 13, 3, pp. 131-146. PODCAST
Khan, S., and Lacity, M. (2014), “Organizational Responsiveness to
Anti-offshoring Institutional Pressures,” The Journal of Strategic Information Systems, Vol. 23, 3, pp.
190-209.
Lacity, M., Rottman, J., and Carmel, E. (2014), “Impact Sourcing: Employing Prison Inmates to Perform
Digitally-enabled Business Services,” Communications of the
AIS, Vol. 34, Article 51.
Lacity, M., and Reynolds, P. (2014), “Cloud Services Practices for Small
and Medium-sized Enterprises,” MIS Quarterly Executive,
Vol. 13, 1, pp. 31-44.
Lacity, M., and Willcocks, L. (2014), “Business Process Outsourcing and
Dynamic Innovation,” Strategic Outsourcing: An International
Journal, Vol. 7, 1, pp. 66-92. Best Paper Award.
Lacity, M., Willcocks, L. and Craig, A. (2014), “South Africa’s Business Process
Outsourcing Services Sector: Lessons for Western-based Client Firms,”
The South African Journal of Business
Management, Vol. 45, 4, pp. 45-58.
Lacity, M. and Willcocks, L. (2013), “Beyond Cost Savings: Outsourcing Business Processes
for Innovation,” Sloan
Management Review, Vol. 54, 3, pp. 63-69.
Lacity, M., and Willcocks, L. (2013), “Legal Process Outsourcing, In-house Counsels, Law
Firms and Providers: Researching Effective Practices,” Web Journal of Current Legal Issues,
Vol. 19, 3.
Lacity, M., and Willcocks, L. (2013), “Industry Insight: Legal Process Outsourcing: The
Provider Landscape,” Strategic Outsourcing: An International
Journal, Vol. 6, 2, pp.
167-183.
Willcocks. L., Feeny, D.,
and Lacity, M. (2013), “Transforming A Human Resource Function Through
Shared Services and Joint Venture Outsourcing: The BAE Systems-Xchanging
Enterprise Partnership 2001-2012”, Journal of Information Technology
Teaching Cases, Vol. 3, 1, pp. 29-42.
Khan, S., and Lacity, M. (2012), “Survey Results: Are Client
Organizations Responding to Anti-Offshoring Pressures?” Strategic Outsourcing: An International
Journal, Vol. 5, 2, pp.
166-179.
Lacity, M., and Willcocks, L. (2012), “The Practice of Outsourcing
Business and IT Services: Evidence of Success, Robust Practices, and
Contractual Challenges,” Legal
Information Management, Vol. 12, pp. 2-8.
Lacity, M., Carmel, E. and Rottman, J. (2011), “Rural Outsourcing: Delivering ITO
and BPO Services from Remote Domestic Locations,” IEEE Computer, Vol. 44, pp. 55-62.
Lacity, M., Solomon, S., Yan, A., and Willcocks, L.
(2011), “Business Process Outsourcing
Studies: A Critical Review and Research Directions,” Journal of Information Technology,
Vol. 26, 4, pp. 221-258.
Lacity, M., Willcocks, L., Khan, S. (2011), “Beyond Transaction Cost Economics:
Towards an Endogenous Theory of Information Technology Outsourcing,”
Journal of Strategic Information
Systems, Vol 20, 2, pp. 139-157.
Lacity, M., Khan, S., Yan, A., and Willcocks, L.
(2010), “A Review of the IT Outsourcing
Empirical Literature and Future Research Directions,” Journal of Information Technology, Vol.
25, 4, pp. 395-433.
Lacity, M., Rottman, J., and Khan, S. (2010), “Field of Dreams: Building IT Capabilities
in Rural America,” Strategic Outsourcing: An International
Journal, Vol. 3, 3. pp. 169-191. This
research has been featured in BusinessWeek, CNNMoney,
ComputerWorld, Atlantic Journal, Fortune Magazine
(special section sponsored by IAOP) and Entrepreneur Magazine.
Lacity, M., Khan, S., and Willcocks, L. (2009), “A Review of the IT Outsourcing
Literature: Insights for Practice,” Journal of Strategic Information Systems, Vol. 18, pp.130-146. Ranked as the most downloaded paper in JSIS in 2009, 2010, 2013, and
2014.
Lacity, M., and Rudramuniyaiah,
P. (2009), "Funny Business: Public Opinion of
Outsourcing and Offshoring as Reflected in U.S. and Indian Political
Cartoons," Communications of the Association for
Information Systems (CAIS), Vol. 24, Article 13, pp. 199-224.
Lacity, M., and Rottman, J. (2009), “Effects of Offshore Outsourcing of
Information Technology Work on Client Project Management,” Strategic
Outsourcing: An International Journal, Vol. 2, 1, pp. 4-26.
Lacity, M., and Fox, J. (2008), “Creating Global Shared Services:
Lessons from Reuters,” MIS Quarterly Executive, Vol. 7,
1, pp. 17-32.
Lacity, M., and Rottman, J. (2008), “The Impact of Offshore Outsourcing
on Client Project Managers,” IEEE Computer, Vol. 41, 1,
pp. 100-102.
Lacity, M., Iyer,
V., and Rudramuniyaiah, P. (2008), “Turnover Intentions of Indian IS Professionals,”
Information Systems Frontiers, Special Issue on Outsourcing of IT
Services, Vol. 10, 2, pp. 225-241.
Rottman,
J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work
Offshore,” Information Systems Frontiers, Special Issue
on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.
Lacity,
M., Willcocks, L., and Rottman, J. (2008), “Global Outsourcing of Back Office Services:
Lessons, Trends and Enduring Challenges,” Strategic
Outsourcing: An International Journal, Vol. 1, 1, pp.
13-34. Outstanding Paper Award Winner at the
Literati Network Awards for Excellence 2009.
Rottman,
J., and Lacity, M. (2006), “Proven Practices for Effectively Offshoring IT
Work,” Sloan Management Review, Vol. 47, 3, pp. 56-63.
Zwieg, P., Kaiser,
K. M., Beath, C., Bullen, C., Gallagher, K., Goles,
T., Howland, J., Simon, J. Abbott, P., Abraham, T., Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan,
M., Kelly, S., Mooney, J., Ranganathan, C.,
Rottman, J., Ryan, T., Wion, R. (2006), “ The Information Technology Workforce Trends and
Implications 2005-2008,” MIS Quarterly Executive
Vol. 5, 2, pp 47-54.
Jeyaraj, A.,
Rottman, J., and Lacity, M. (2006), “A Review of the Predictors, Linkages, and Biases
in IT Innovation Adoption Research,” Journal of Information
Technology, Vol. 21, 1, pp. 1-23.
Feeny, D., Lacity,
M., and Willcocks, L. (2005), “Taking the Measure of Outsourcing Providers,”
Sloan Management Review, Vol. 46, 3, pp. 41-48.
Rottman,
J., and Lacity, M. (2004), “Twenty Practices for Offshore Sourcing,”
MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.
Willcocks,
L., Hindle, J., Feeny, D.,
and Lacity, M. (2004), “Information Technology and Business Process
Outsourcing: The Knowledge Potential,” Journal of Information
Systems Management, Vol. 21, 3, pp. 7-15. REPRINTED IN IT
Management Select, Winter, Vol. 11, 4, 2005, pp. 75-83.
Lacity,
M., Feeny, D., and Willcocks, L. (2004), “Commercializing the Back Office at Lloyds of
London: Outsourcing and Strategic Partnerships Revisited,”
European Management Journal, Vol. 22, 2, pp. 127-140.
Lacity,
M., Feeny, D., and Willcocks, L. (2003), “Transforming a back-office function: Lessons from
BAE Systems' Experience With an Enterprise Partnership,” MIS Quarterly Executive, Vol, 2, 2,
pp.86-103.
Lacity,
M., and Willcocks, L. (2003), “Information Technology Sourcing
Reflections,” Wirtschaftsinformatik,
Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.
Hindle, J.,
Willcocks, L., Feeny, D., and Lacity, M. (2003),
“Value-Added Outsourcing at Lloyd's and BAE Systems,”
Knowledge Management Review, Vol. 6, 4, pp. 28-31.
Lacity, M. (2002),
“Global Information Technology Sourcing: More Than
a Decade of Learning,” IEEE Computer, Vol. 35, 8, pp.
26-33.
Kern, T.,
Willcocks, L., and Lacity, M. (2002), “Application Service Provision: Risk Assessment and
Risk Mitigation,” MIS Quarterly Executive, Vol. 1, 2,
pp.113-126.
Lacity, M., and
Willcocks, L. (2000), “Survey of IT Outsourcing Experiences in US and UK
Organizations,” Journal of Global Information Management,
Vol.8, 2, pp. 5-23.
Hirschheim, R., and Lacity,
M. (2000), “Information Technology Insourcing: Myths and
Realities”, Communications of the ACM, Vol. 43,
2, pp. 99-108.
Willcocks, L.,
Lacity, M. and Kern, T. (1999), “Risk in IT Outsourcing Strategy Revisited:
Longitudinal Case Research at LISA,” Journal of Strategic
Information Systems, Vol. 8, pp. 285-314.
AIS 8
Willcocks. L., and
Lacity, M. (1999), “IT Outsourcing in Insurance Services: Risk,
Creative Contracting, and Business Advantage,” Information
Systems Journal, Vol. 9, 61, pp. 1-18.
Willcocks, L., and
Lacity, M. (1999), “Information Technology Outsourcing: Practices, Lessons,
and Prospects,” Australian Stock Exchange Review, No. 2, pp.
44-49.
Lacity, M., and
Willcocks, L. (1998), “An empirical investigation of information
technology sourcing practices: Lessons from experience,”
MIS Quarterly, September, Vol. 22, 3, pp. 363-408.
Lacity, M.,
Willcocks, L., and Subramanian, A. (1997), “A strategic client/server implementation,”
in the Journal of Strategic Information Systems, Vol. 6, pp. 95-128.
Lacity, M., and
Willcocks, L. (1997), “Information Systems Sourcing: Examining the
Privatization Option in US Public Administration,”
Information Systems Journal, Vol. 7, pp. 1-24.
Subramanian, A.,
and Lacity, M. (1997), “Managing Client Server Implementations: Today's
Technology, Yesterday's Lessons” Journal of Information Technology,
Vol. 12, 3, pp. 169-186. AIS 8
Subramanian, A. and
Lacity, M. (1997), “Function Point Variance: An Empirical Examination”,
The Journal of End User Computing, Vol. 9, 4, pp. 19-28.
Willcocks, L.,
Fitzgerald, G., and Lacity, M. (1996), “To Outsource IT: Recent Research on Economics and
Evaluation Practices,” European Journal of Information
Systems, Vol. 5, pp. 143-160.
Lacity, M., and
Willcocks, L. (1996), “Interpreting Information Technology Sourcing
Decisions from a Transaction Cost Perspective: Findings and Critique,”
Accounting, Management, and Information Technologies, Vol. 5, No.
3/4, pp.203-244.
Lacity, M.,
Willcocks, L., and Feeny, D. (1996), “The Value of Selective IT Sourcing,” Sloan
Management Review, Vol. 37, 3, pp. 13-25.
Lacity, M. and Feeny, D. (1996), “In Search of Europe's Information Technology
Leaders: Review of Methods and Empirical Evidence,” Information
Systems Journal, Vol. 6, pp. 85-108.
Lacity, M.,
Willcocks, L., and Feeny, D. (1995), “Information Technology Outsourcing: Maximizing
Flexibility and Control, Harvard Business Review,
May-June, Vol. 73, 3, pp. 84-93.
Lacity, M. and Hirschheim, R. (1995), “Benchmarking as Survival Strategy in “Mis-Aligned” Organizations,” Journal of
Strategic Information Systems, Vol 4, 2, pp. 165-185.
Willcocks, L.,
Lacity, M., and Fitzgerald, G. (1995), “Information Technology Outsourcing in Europe and
the USA: Assessment Issues, International Journal of
Information Management, Vol. 15, No. 5, pp. 333-351.
Lacity, M., and Janson, M. (1994), “Understanding Qualitative Data: A Framework of Text
Analysis Methods,” Journal of Management Information Systems,
Vol 11, 2, pp. 137-155. AIS 8
Lacity, M., Hirschheim, R.,
and Willcocks, L. (1994), “Realizing Outsourcing
Expectations: Incredible Promise, Credible Outcomes”, Journal
of Information Systems Management, Vol. 11, 4, pp. 7-18.
Lacity, M., and Hirschheim,
R. (1993), “The Information Systems
Outsourcing Bandwagon: Look Before You Leap,” Sloan Management
Review, Vol. 35, 1, pp. 72-86.
Lacity, M., and Hirschheim,
R. (1993),” Implementing Information Systems
Outsourcing: Key Issues and Experiences of an Early Adopter,” Journal
of General Management, Vol. 19, 1, pp. 17-31.
Adams, D., Lacity, M., and Mullins, J. (1991), “Telecommunications Research in
Information Systems,” Data Base, Vol. 22, 3, pp.35-40.
Lacity, M. and Weiss, I. (1989), “The Organizational Exchange of
Talent: Rotating MIS Professionals into User Areas,” Journal of
Information Systems, (USA), Vol. 4, 1, pp. 23-31.
South Africa BPO Research
|
|
Lacity, M., Willcocks,L.,
and Craig, A. (2013), “South Africa’s Maturing BPO Service Advantage:
Case Studies of Success 2013”, available at www.outsourcingunit.org
Lacity, M., Willcocks,L.,
and Craig, A. (2013), “ South Africa’s BPO Service Advantage Case Study: radiant.law: Rethinking Legal Services,” available at www.outsourcingunit.org
Willcocks, L., Craig, A., and Lacity, M.
(2012), “Becoming Strategic - South Africa’s BPO
Service Advantage” available at www.outsourcingunit.org
|
High-Performance BPO
Research:
MASTER REPORT:
·
Mindrum, C., Hindle, J., Lacity,
M., Simonson, E., Sutherland, C., and Willcocks, L. (2012), “Achieving
High Performance in BPO: Research Report”
PRACTICE PAPERS AND PODCASTS:
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Domain Expertise and Analytics”; Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Collaborative BPO Governance” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: A holistic, end-to-end approach” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Transformation of the Client’s Retained
Organization” Podcast
·
Lacity, M., and Willcocks, L. (2012), “Mastering
High-Performance: Technology as Enabler” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Target
Strategic Business Outcomes” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Value Beyond
Cost” Podcast
·
Willcocks, L. and Lacity, M. (2012), “Mastering High Performance: Change
Management” Podcast
CASE STUDY PAPERS:
·
Lacity, M., and Willcocks, L. (2013), “Journey to
High-Performance” The
Journey to High Performance BPO: The Case of EMC’s Global Business Services”
·
Lacity, M., and Willcocks, L. (2012), “Mastering High-Performance: The Case of Microsoft’s OneFinance”
·
Willcocks, L.. and Lacity, M. (2012), “Mastering
High-Performance: Strategic F&A Partnering at BP”
THEMES PAPERS:
·
Lacity, M., and Willcocks, L. (2013), “Mastering High-Performance: Transformational
Leadership” Podcast
·
Lacity, M., and Willcocks, L. (2013), “Mastering
High-Performance: Resolving
Conflicts in Business Process Outsourcing Relationships” Podcast
VIDEOS & MORE: http://www.accenture.com/Microsites/highperfbpo/Pages/want-to-learn-more.aspx
PRESS: http://www.information-age.com/channels/it-services/news/2116123/bp-extends-exemplar-finance-bpo-deal-with-accenture.thtml
Other
Research Reports/Articles for Practitioners:
Contributor, “A
View from Academics: Top
technology trends impacting outsourcing”, Pulse Magazine, 2018.
Willcocks, L. and
Lacity, M. (2015), “Cloud Management: Effective Cloud Deployment Practices
and Lessons,” Cutter Consortium’s Business Technology Strategies, Vol. 18,
5, pp. 19.
Cullen,
S., Willcocks, L., and Lacity, M. (2014), “Breaking
Up is Hard to Do,” Professional
Outsourcing, Issue 19. Pp. 26-34.
Cullen,
S., Willcocks, L., and Lacity, M. (2014), “Transition Your Partners,”
Professional Outsourcing,
Issue 18, pp. 18-26.
Lacity,
M., and Willcocks, L. (2014), “BPO Benchmarking and Best Performance,” Professional Outsourcing, Issue 16,
pp.46-54.
Lacity,
M., Willcocks, L., and Yan, A. (2014), “Leadership
Pairs Behind High Outsourcing Performance”, Pulse Magazine, Issue 9, pp. 52-57.
Willcocks,
L., Lacity, M., and Craig, A., (2013), “Sourcing Leadership,”
Professional Outsourcing, Issue
14, pp. 22-25
Contributor,
(2013), “Outsourcing
Goes Back to School,” Pulse
Magazine, Issue 7, pp. 40-47.
Sagoo, A., Oates, J., and Lacity, M.
(2013), “Relationship builders: Resolving
business conflicts effectively,” Outlook: The Journal of High-Performance, Issue 2.
Willcocks, L.,
Lacity, M., and Craig, A., (2013), “Compass
Points: Assessing Countries,” Professional
Outsourcing, Issue 13, pp. 22-31.
Lacity,
M. (2013), “Outsourcing
Success Cannot Come from Standstill Men: An Interview with Dr. Wendell
Jones,” Pulse Magazine, Issue
6, p. 34-41.
Lacity,
M., and Willcocks, L. (2013), “Cloud
Services Forecast: Rain and Shine: Findings from the 2013 IAOP World
Summit Survey,” Pulse Magazine,
Issue 5, pp. 16-21.
Lacity, M., and
Willcocks, L. (2013), “The Highlighter: Legal Process Outsourcing,” Professional Outsourcing, Issue 12,
pp. 48-54.
Salvino, M., Gossage, W.
and Lacity, M., (2013), “Masters of the Mix:
Change Management in BPO,” Outlook:
The Journal of High-Performance,” Issue 1, pp. 96-105.
Sharma, M., Lacity,
M., and Willcocks, L., (2012), “Business Process Outsourcing: A Catalyst
for Innovation,” Outlook: The Journal of
High-Performance Business, Issue 3, pp. 70-79.
Lacity, M., and
Rottman, J., (2012), “Delivering
Innovation in Outsourcing: Findings from the 2012 Outsourcing World Summit”,
Globalization Today, March, pp.
26, 31.
Khan, S., and
Lacity, M. (2012), “Organizational
Responses to Anti-Offshoring Pressures,” The Everest Group, March.
Willcocks, L. and
Lacity, M. (2011), “What Do Suppliers Think of You?” Professional
Outsourcing Magazine, cover story, Autumn issue.
Lacity, M., and
Willcocks, L. (2011), “PART
1: What Suppliers Say About Clients: Establishing the Outsourcing
Arrangement,” Cutter Consortium
Sourcing & Vendor Relationships Executive Report, Vol. 12, 2.
Lacity, M., and
Willcocks, L. (2011), “PART
II: What Suppliers Say About Clients: Managing the Outsourcing Arrangement,”
Cutter Consortium Sourcing & Vendor
Relationships Executive Report, Vol. 12, 3.
Lacity, M., and
Rottman, J. (2011), “Building a
Better Outsourcing Community,” Globalization
Today, March, pp. 29-31.
Lacity, M., and
Rottman, J. (2010), “Can’t We
All Get Along: What Does it Take to Get Advisors and Suppliers to
Collaborate?” Globalization Today,
pp. 47-49.
Willcocks, L.,
Cullen, S., and Lacity, M. (2006), The
CEO Guide to Selecting Effective Suppliers, LogicaCMG, London, 29
pages.
Rottman, J., and
Lacity, M. (2006), “Knowledge Transfer Is The Key To Successful Strategic
Outsourcing,” Achieving Competitive
Advantage Through Collaborative Partnerships: The Outsourcing Project,
published by CxO Research, Ltd, pp. 16-19.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve
Supplier Capabilities: Part II,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 15,
pp. 1-4.
Lacity, M., Feeny, D., and Willcocks, L. (2006), “The Twelve
Supplier Capabilities: Part I,” Cutter
Sourcing & Vendor Relationships Executive Update, Vol. 7, No. 13.,
pp. 1-4.
Zweig, P., Kaiser,
K., Beath, C., Bullen, C., Gallagher, K., Goles,
T., Howland, J., Simon, J., Abbot, P., Abraham, T., Carmel, E., Evaristo, R., Hawk, S., Lacity, M., Gallivan,
M., Kelly, S., Mooney, J., Ranganathan, C.,
Rottman, J., Ryan, T., Wion, R. “Information
Technology Workforce: Trends and Implications 2005-2008,” Society for
Information Management, 2006, 50 pages.
Rottman, J., and
Lacity, M. (2004), “Proven Practices for IT Offshore Outsourcing,” Cutter
Consortium, Vol. 5, 12, 27 pages.
Lacity, M.,
Willcocks, L., and Feeny, D. (2004),
“Transforming Indirect Procurement Spend: A Case Study” Cutter
Consortium, Vol. 5, 2, 25 pages.
Willcocks, L., Hindle, J., Feeny, D. and
Lacity, M. (2004), “Leveraging Knowledge Through Outsourcing: Enterprise
Partnering in The London Insurance Market,” in Lawson, R. et al.
(eds.) Achieving Competitive Advantage Through Collaborative
Partnerships. CxO, London.
Feeny, D., Willcocks,
L., and Lacity, M. (2003), Business Process Outsourcing: The Promise of
the Enterprise Partnership Model, Templeton Executive Briefing,
Templeton College, Oxford University, ISBN 1 873955162, 44 pages.
Willcocks, L., Hindle, J., Feeny, D., and
Lacity, M. (2003), “Knowledge in outsourcing - the missed business
opportunity,” Inside Knowledge, Vol. 7, 2.
Lacity, M. (2002),
“Twenty Customer and Supplier Lessons on IT Sourcing,” Cutter
Consortium, Vol. 3, No. 3, 23 pages.
Kern, T., Lacity,
M., and Willcocks, L. (2002), “Customer Decision Drivers for Netsourcing,” Montgomery Research Europe, pp.
82-89.
Lacity, M., and
Willcocks, L. (2001), “Relationships in IT Outsourcing: A Stakeholder
Perspective,” Cutter Consortium, Vol. 2, No. 3.
Kern, T., Lacity,
M., Willcocks, L., Zuiderwijk, R., Teunissen, W. (2001), ASP Market-Space Report 2001:
Mastering the Customers' Expectations, CMG Report, 57 pages.
Lacity, M., and
Willcocks, L. (2000), Inside Information Technology Outsourcing: A
State-of-the-Art Report, Oxford Institute of Information Management, 56
pages.
Lacity, M., and
Willcocks, L. (1996), Best Practices in Information Technology Sourcing,
Oxford Executive Research Briefings, 36 pages.
Lacity, M., and Hirschheim, R. (1996), “The Lessons of Computer
Services Outsourcing for Executives Considering Fleet Management,” NAFA
Fleet Executive, June, 5 pages.
Lacity, M. (1992),
“Outsourcing: The Untold Tales,” InformationWeek, Vol. 386, p. 64.
Lacity, M. (1989),
“Managing a System from Development to Maintenance,” Information
Management, Auerbach.
Book Chapters:
Lacity,
M. and Willcocks, L. (2018), “Innovating in Service: The Role and
Management of Automation,” (eds. Willcocks, l. Oshri,
I., and Kotlarsky, J.), Dynamic Innovation in Outsourcing, Palgrave, London, pp.
269-325.
Willcocks, L. and
Lacity, M (2018), “Cloud Computing as Innovation: Cases and Practices,”
(eds. Willcocks, l. Oshri, I., and Kotlarsky, J.), Dynamic
Innovation in Outsourcing, Palgrave, London, pp. 197-238.
Lacity, M. and
Willcocks, L. (2018), “Innovating in Service: The Role and Management of
Automation,” (eds. Willcocks, l. Oshri, I., and Kotlarsky, J.), Dynamic
Innovation in Outsourcing, Palgrave, London, pp. 269-325.
Lacity, M., Yan,
A., and Khan, S. (2017), “Sourcing Information Technology Services: Past
Research and Future Research Directions,” (eds. Galliers, R., Stein, MK) Routledge
Companion to Management Information Systems: Managing Organizational IS,
Knowledge and Innovation. Vol 3, Chapter 5.
Rottman, J., and
Lacity, M. (2017), “The Role of Social Capital,” in Global Sourcing of Business Services, (eds. S. Palvia and P. Palvia), Now-World Scientific, REPRINT of “Offshore
Outsourcing, Strategy and the Role of Social Capital,” The Practice of Outsourcing (2009), pp. 445-465, with
permission from Palgrave Macmillan, forthcoming.
Carmel, E., Lacity,
M., and Doty, A. (2014), “The Impact of Impact Sourcing: Framing a Research
Agenda,” in Information
Systems Outsourcing: Towards Sustainable Business Value, (eds. Hirschheim, R., Heinzl, A.,
and Dibbern, J.), Springer, Heidelberg, pp.
397-430.
Lacity, M. and Willcocks, L.
(2014), “Strange Bedfellows No More: Researching Business Process
Outsourcing and Dynamic Innovation,” in Information
Systems Outsourcing: Towards Sustainable Business Value, (eds. Hirschheim, R., Heinzl, A.,
and Dibbern, J.), Springer, Heidelberg, pp.
37-64. REPRINT of Strategic Outsourcing: An
International Journal, Vol. 7, 1, pp. 66-92.
Lacity, M. and
Willcocks, L. (2013), “Sourcing of Information Technology Services,” The Computing
Handbook Set, Information Systems and Information Technology (Volume II)(Heikki Topi,
ed.) Chapman
and Hall CRC Press, Florida, Article 60.
Lacity, M., Khan,
S., and Willcocks, L. (2011), “A Review of the IT Outsourcing Literature:
Insights for Practice,” in The
Oxford Handbook of Management Information Systems, (Galliers, R., and
Currie, W. eds), Oxford University Press, Oxford,
pp. 496-528. REPRINT of Journal of Strategic Information Systems,
Vol. 18, pp.130-146
Rottman, J., and
Lacity, M. (2009), “Offshoring: Twenty practices for Offshore Sourcing,”
in Strategic
Information Management (edited by Robert Galliers and Dorothy Leidner), Routledge, Fourth Edition, pp. 520-540.
REPRINT of article in MIS Quarterly Executive, Vol. 3, 3, pp. 117-130.
Lacity,
M., Iyer, V., and Rudramuniyaiah,
P. (2008), “Turnover Intentions of Indian IS Professionals,” in Information Systems
Outsourcing: Enduring Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A.
and Dibbern, J. (eds),
Third Edition, Springer-Verlag,
Berlin-Heidelberg-New York. REPRINT of article in Information Systems Frontiers,
Vol. 10, 2, pp. 225-241.
Rottman,
J., and Lacity, M. (2008), “A US Client’s Learning from Outsourcing IT Work
Offshore,” in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges,
Hirschheim, R., Heinzl,
A. and Dibbern, J. (eds),
Third Edition, REPRINT of article in
Information Systems Frontiers, Special
Issue on Outsourcing of IT Services, Vol. 10, 2, pp. 259-275.
Willcocks,
L., Lacity, M. and Cullen, S. (2007), “Information Technology Sourcing:
Reflections and Lessons 1991-2007,” in Information Management: Setting the Scene, (Huizing,
A., and de Vries, E.J., eds),
Vol I., book series Perspectives on Information Management, Oxford,
Elsevier Scientific Publishers, pp. 191-204.
Willcocks,
L., Lacity, M., Feeny, D. (2007), “Outsourcing,
Knowledge, and Organizational Innovation: A Study of Enterprise
Partnership,” Business Process Transformation, ME Sharpe
Publishing, Markus, L., and Grover, V. (eds), pp.
275-299.
Willcocks,
L., Lacity, M., and Cullen, S. (2007), “Information Technology Sourcing:
Fifteen Years of Learning,” in The Oxford Handbook of Information and
Communication Technologies, (eds. Robin Mansell, Chrisanthi
Avgerou, Danny Quah,
and Roger Silverstone), Oxford University Press, Oxford, pp. 244-272.
Feeny, D.,
Willcocks, L., and Lacity, M. (2006), “Business Process Outsourcing,
Knowledge, and Innovation,” Information Systems Outsourcing: Enduring
Themes, New Perspectives, and Global Challenges, Hirschheim, R., Heinzl, A.
and Dibbern, J. (eds),
Springer-Verlag, Berlin-Heidelberg-New York, pp.
543-582.
Poppo, L., and Lacity,
M. (2006), “The Normative Value of Transaction Cost Economics: What
Managers Have Learned About TCE Principles in the IT Context,” in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag, Berlin-Heidelberg-New
York, pp. 259-282. REPRINT OF Poppo, L., and
Lacity, M. (2002).
Hirschheim. R., and
Lacity, M. (2006), “Four Stories of Information Systems Insourcing,” in Information
Systems Outsourcing: Enduring Themes, New Perspectives, and Global
Challenges, Hirschheim, R., Heinzl, A. and Dibbern, J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 303-345.
Lacity,
M., Willcocks, L. and Feeny, D. (2005), “BPO as Enterprise
Partnership: The BAE-Xchanging
Transformation Strategy For HR Procurement,” Technology and Offshore
Outsourcing Strategies, in Brudenall, P. (ed.) Palgrave, Great Britain, pp.
133-160.
Poppo, L., and Lacity,
M. (2002), “The Normative Value of Transaction Cost Economics: What
Managers Have Learned About TCE Principles in the IT Context,” in Information
Systems Outsourcing in the New Economy, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 235-276.
Lacity, M., and
Willcocks, L. (2002), “Regional Perspectives: Survey of IT Outsourcing
Experiences in US and UK Organizations,” in Advanced Topics In Global
Information Management, Idea Group Publishing, Hershey, pp. 160-189.
Hirschheim. R., and
Lacity, M. (2002), “Four Stories of Information Systems Insourcing,” in Information
Systems Outsourcing in the New Economy, Hirschheim,
R., Heinzl, A. and Dibbern,
J. (eds), Springer-Verlag,
Berlin-Heidelberg-New York, pp. 348-391.
Lacity, M., and
Willcocks, L. (2000), “Relationships in IT Outsourcing: A Stakeholder
Perspective,” in Framing the Domain of IT Management, Robert Zmud, (ed.), Pinnaflex, pp.
355-384.
Willcocks, L. and
Lacity, M. (2000), “Strategic Dimensions of IT Outsourcing,” in Marchand, D. and Davenport, T. (eds).
Mastering Information Management FT/Pitman, London, pp. 267-273.
Willcocks, L. and
Lacity, M. (1999), “Experience Of Information Technology Outsourcing,” in
Angel, J. (ed.). The Outsourcing Practice Manual, Sweet and Maxwell,
London.
Lacity, M. (1997),
“IT Outsourcing in the US: Experiences, Trends, and Lessons,” in New
Strategies in IT Outsourcing: Major Trends and Global Best Practices, Currie,W. and Willcocks, L. (eds),
Business Intelligence London, 1997, pp. 39-58.
Lacity, M.,
Willcocks, L., and Feeny, D. (1997), “The Value
of Selective IT Sourcing,” in Managing IT as a Strategic Resource,
Willcocks, Feeny & Islei,
(eds), McGraw Hill, pp. 277--303.
Willcocks, L.,
Lacity, M., and Fitzgerald, G. (1997), “IT Outsourcing In Europe and the
USA” in Managing IT as a Strategic Resource, Willcocks, Feeny & Islei, (eds), McGraw Hill, pp. 306-337.
Lacity, M., and Hirschheim, R. (1997), “Information Systems
Outsourcing: What Problems are We Really Trying to Solve?” Re-thinking
Management Information Systems, Galliers and Curry (eds.), Oxford University
Press, pp. 326-360.
Lacity, M.,
Willcocks, F., and Feeny, D. (1996), “Sourcing IT
Capability: A Framework For Decision Making,” Information Management:
The Organizational Dimension, Earl, M. (ed),
Oxford University Press, pp. 399-425.
Lacity, M., and Hirschheim, R. (1996), “Information Systems
Benchmarking Practices” Investing in Information Systems, Willcocks,
L. (ed), Chapman and Hall, Chapman & Hall,
pp. 313-331.
Willcocks, L.,
Lacity, M., and Fitzgerald, G. (1994), “Information Technology Outsourcing:
Economics Contracting, and Measurement,” in Hard Money, Soft Outcomes:
Evaluating and Managing the IT Investment, Farbey,
B., Land, F., and Targett, D. (eds), Unicom, London, pp.149-172.
Conference Papers:
Willcocks,
L., Gunkel, G. and Lacity, M. (2018), “Smart
Sourcing: Cognitive Automation at Zurich Insurance, The 12th Global
Sourcing Workshop La Thuile, Italty.
Lacity,
M., and Willcocks, L. (2017), “El
Gran Automata: Case Research in Service Automation,” The 11th Global
Sourcing Workshop, La Thuile, Italy
Lacity,
M., Yan, A., and Khan, A. (2017), “Review of 23 Years of Empirical Research
on Information Technology Outsourcing Decisions and Outcomes,” Hawaii
International Conference on System Sciences, Hawaii.
Yan,
A., Lacity, M., and Sabherwal, R. (2016),
“Provider’s Innovativeness and Outsourcing Performance: The Moderating
Effects of Contractual and Relational Governance,” 20th Pacific Asia
Conference on Information Systems (PACIS), Chiayi, Taiwan.
Lacity,
M., and Willcocks, L. (2016), “Action Principles for Service Automation,”
The Second Annual IAOP North American Outsourcing Research Workshop,
Orlando.
Lacity,
M. and Carmel, E. (2016), “Employing U.S. Military Families to Provide
Business Process Outsourcing Services,” The Second Annual IAOP North
American Outsourcing Research Workshop, Orlando.
Yan,
A., Lacity, M., and Sabherwal, R. (2015), “How
Capabilities and Governance Mechanisms Influence Outsourcing Performance:
Findings from the IAOP Value Health Check Survey,” The First Annual IAOP
North American Outsourcing Research Workshop, Desert Ridge Arizona. Best
paper award.
Rottman,
J., Lacity, M., and Carmel, E. (2015), “The Impact of Impact Sourcing: Two
Case Examples,” The First Annual IAOP North American Outsourcing Research
Workshop, Desert Ridge Arizona.
Willcocks, L. and
Lacity, M. (2014), “Regaining and Sustaining High Performance in BPO:
F&A Partnering at BP and Microsoft,” 8th Global Sourcing Workshop, Val d’Isere,
France.
Yan, A., Solomon, S., Mirchandani, M., Lacity, M.,
and Porra, J. (2013), “The Role of Service Agent, Service Quality, and User
Satisfaction in Self-Service Technology Usage,” International Conference of Information Systems, Milano, Italy.
Lacity, M.,
Reynolds, R., Khan, S., and Willcocks, L. (2013), “Outsourcing Cloud
Services: The Great Equalizer for SMEs?” 4th International Conference on the Outsourcing of
Information Services, Mannheim, Germany.
Lacity, M. and
Willcocks, L. (2013), “Strange Bedfellows No More: Researching Business
Process Outsourcing and Dynamic Innovation,” 4th International Conference on the Outsourcing of
Information Services, Mannheim, Germany.
Carmel, E., Lacity,
M. and Doty, A. (2013), “The Impact of Impact Sourcing: Framing a Research
Agenda,” 4th International
Conference on the Outsourcing of Information Services, Mannheim,
Germany.
Lacity, M., and
Rottman, J. (2008), “Effects of Offshore Outsourcing of IT Work on Client
Project Management,” Second Information Systems Workshop on Global
Sourcing, France.
Willcocks, L.,
Lacity, M., Cullen, S. (2007), “Information Technology Sourcing:
Reflections and Lessons 1991-2007,” First Conference on Information
Management, Amsterdam, November.
Willcocks, L.,
Lacity, M., and Cullen, S. (2007), “Information Technology Sourcing: Fifteen
Years of Learning,” Americas Conference on Information Systems,
Colorado.
Rottman,
J., and Lacity, M. (2007), “Project Attributes and Contextual Explanations
of Offshore Outsourcing Outcomes: Evidence from a Client’s Perspective,” Third
International Conference on Outsourcing of Information Systems,
Heidelberg.
Lacity,
M., Iyer, V., and Rudramuniyaiah,
P. (2007), “Modeling Turnover Intentions of Indian IS Professionals,” Third
International Conference on Outsourcing of Information Systems,
Heidelberg.
Willcocks,
L., Cullen, S. and Lacity, M. (2006), “The Outsourcing Enterprise:
Selecting and Leveraging Supplier Capabilities,” Proceedings of The
Mediterranean Conference on Information Systems, Venice 5-9th October.
Jeyaraj, A., Rottman, J., and
Lacity, M. (2004), “Understanding the Relationship Between Organizational
and Individual Adoption of IT Innovations: Literature Review and
Analysis,” Proceedings of the Diffusion Interest Group in
Information Technology, Washington DC, December 12.
Willcocks, L.,
Lacity, M., and Kern, T. (1999), “IT Outsourcing and Risk Mitigation:
Recent Case Research,” Proceedings of the Fifth Decision Sciences
Conference, July 5-7th. Athens.
Willcocks, L. and
Lacity, M. (1999), “IT Sourcing At Polaris: Risk, Creative Contracting and
Business Advantage,” Proceedings of the Seventh European Conference in
Information Systems, June 23-25th. Copenhagen.
Hirschheim, R., and Lacity,
M. (1998), “Reducing Information Systems Costs Through Insourcing:
Experiences from the Field”, Proceedings of the thirty-first Annual
Hawaii International Conference on System Sciences, H. Watson (ed.),
pp.644-653, Kona, Hawaii, IEEE Computer Society Press, January 6-9.
Willcocks, L.,
Lacity, M., and Fitzgerald, G. (1995), “IT Outsourcing in Europe and the
USA: Assessment Issues,” Proceedings of the Third European Conference on
Information Systems, Athens Greece, June 1-3.
Lacity, M. and Hirschheim, R. (1994), “Information Systems Outsourcing
Evaluations: Lessons From The Field”, Proceedings of the IFIP TC8 Open
Conference on Business Process Re-engineering, B. Glasson, I. Hawryszkiewycz, Bunderwood (eds), North-Holland Press, Amsterdam, pp. 343-
355.
Lacity, M. and Hirschheim, R. (1994), “The Role of Benchmarking
Services in Demonstrating I.S. Effectiveness,” Proceedings of the Second
European Conference on Information Systems, pp. 779- 794.
Lacity, M. and Hirschheim, R. (1993), “The Information Systems
Outsourcing Bandwagon,” Proceedings of the Management of Change: Market
Testing and Outsourcing of IT Services, Effective Leadership in
Information Technology, London, pp. 8-14
Presentations:
Panelist,
“Blockchains for Arkansas,” BC4AR conference, Little Rock, June 27, 2018.
Keynote,
“Robotic Process and Cognitive Automation: The Next Phase,” Accel/UiPath partner and
customer event, June 14, 2018.
Panelist,
“Artificial Intelligence and The Future of Work,” Midwest AIS, Saint Louis,
May 18, 2018.
Panelist,
“Blockchains & Cryptocurrencies,” Hosted by JPMorganChase,
Washington University, St. Louis, April 26, 2018.
“Blockchains
for Business,” College of Business Research Seminar, University of
Missouri, St. Louis, April 20, 2018.
Keynote:
“What are Blockchains? Why should we care?”, Walton College Blockchain Conference,
Enterprise Systems Blockchain Consortium, University of Arkansas,
Fayetteville, April 6, 2018.
“Robotic
Process and Cognitive Automation,” Department of Information Systems, Sam M.
Walton College of Business, Fayetteville, April 4, 2018.
“Blockchain
Applications for Business,” Information Systems and Technology Mentoring
Club and Beta Alpha Psi, University of Missouri-St. Louis, March 22, 2018.
Keynote: “The New Ways Work Gets Done:
Robotic Process and Cognitive Automation,” Cognizant Community, Scottsdale
Arizona, March 6, 2018.
Keynote:
“Beyond Bitcoin: Blockchains for Business,” Outsourcing World Summit,
Orlando, February 20, 2018.
“Robotic
Process and Cognitive Automation: Taking the Robot out of the Human”, ISG
Client Breakfast, Orlando, February 20, 2018.
“Robotic
Process and Cognitive Automation: Taking the Robot out of the Human”,
Society of Information Management’s Advanced Practices Council,
Dallas, January 17, 2018.
“Beyond
Bitcoin: Making Enterprise Blockchains Real,” senior leadership team,
Global Corporate Controller, HP, December 15, 2018.
“Beyond
Bitcoin: Making Enterprise Blockchains Real,” Massachusetts
Institute of Technology (MIT), Center for Information Systems Research
(CISR), Annual
Research Forum, Boston, November 1, 2017.
“Robotic
Process Automation”, MIT CISR Data Board, Boston, October 31, 2017.
“Malcolm
and Mary Get Quite Contrary: Taking the Robot out of the Human,” HfS Webinar, 574 registrants, October 27,
2017.
“Exploring
Enterprise Blockchains,” Information Systems Advisory Board, College of
Business, University of Missouri, St. Louis, September 29, 2017.
“Exploring
Enterprise Blockchains,” Sam Walton College of Business, University
of Arkansas, Fayetteville, September 25, 2017.
“Unraveling
the Potential of Blockchain” HfS Summit, Chicago,
September 20, 2017.
Panelist,
“The Leadership of the Industry Squares up to Reality,” HfS
Summit, Chicago, September 20, 2017.
“RPA:
Taking the Robot Out of the Human,” Shared
Services Outsourcing Network Intelligent Automation World Series, 1800
registrants, September 12, 2017.
“Effects
of Automation on Outsourcing,” The University of Melbourne, Masters IS
Class, August 12, 2017.
“Gaining
the Triple-Win from RPA,” KPMG Digital Labor Symposium, New York City, June
20, 2017.
“Gaining
the Triple-Win from RPA,” Massachusetts Institute of
Technology (MIT), Center for Information Systems Research (CISR), Boston,
June 14, 2017.
“RPA and the Future
of Work,” Blue Prism World, New York City, June 7, 2017.
Panel Moderator,
“Ask the Executives,” Blue Prism World, New York City, June 7, 2017.
Keynote: “Service
Automation: Now, Soon, Later,” HfS Buyer’s
Summit, New York City, March 30, 2017.
Panelist, “Making
Cognitive Real - The Transformation of Service Agents,” HfS
Webinar, March 23, 2017.
“RPA Action
Principles,” The Sourcing Board, March 14, 2017.
Keynote, “Advice to
Aspiring I.S. Professionals”, IS Career Conference, College of Business,
University of Missouri-St. Louis, Feb 24, 2017.
“Review of
Empirical Research on Business Services Outsourcing and Future Research
Directions,” Outsourcing World Summit, San Antonio, February 19, 2017.
Panel Moderator,
“Impact of Third Party Advisors on the Outsourcing Market – A discussion
with ISG,” Outsourcing World Summit,
San Antonio, February 19, 2017.
“RPA, Cognitive, and
Blockchain: Transforming Business Services,” Washington University, BPO
class, Olin Business School, January 27, 2017.
“Review of 23 Years
of Empirical Research on Information Technology Outsourcing Decisions and
Outcomes,” Hawaii International Conference on System Sciences, Hawaii,
January 6, 2017.
Panelist,
“The Great Roboboss Debate,” HfS
Webinar, November 10, 2016. Webcast
“Robots
and Cognitive Automation: Myths and Realities,” College of Business Research
Seminar, University of Houston, October 4, 2016.
“RPA,
Cognitive Automation and the Future of Work,” Enterprise Global Services
Advanced User Forum, San Francisco, July 28, 2016.
Masterclass: “The Roles of IT and Business Operations
in RPA,” CIO Forum, Los Angeles, June 28, 2016.
“Nine
Keys to World-class Outsourcing,” Massachusetts Institute of Technology
(MIT), Center for Information Systems Research (CISR), Boston, June 14,
2016.
Keynote:
“Robotic Process and Cognitive Automation: Today’s Reality,” Cognizant
Community, Austin, June 7, 2016.
Keynote: “RPA, Cognitive Automation and the Future
of Work,” HfS Buyer’s Summit, San Francisco, May
26, 2016.
“Robotic
Process Automation: Lessons from Early Adopters”, Blue Prism client-only
event, Manchester, UK, May 12, 2016.
“Service
Automation: Robots and the Future of Work,” Blue Prism Partner World,
London, UK, May 11, 2016.
Co-moderator
of customer panel on RPA adoption, Blue Prism Partner World, London, UK,
May 11, 2016.
“Robotic
Process Automation: Lessons from Early Adopters”, Blue Prism client-only
event held at London Stock Exchange, London, UK, May 10, 2016.
“Service
Automation: Robots and the Future of Work,” public lecture, London School
of Economics and Political Science, London, UK, May 9, 2016. Podcast
“Gaining
Productivity with Robotic Process Automation—The Latest Research”, Blue
Prism webinar, April 20, 2016. Webcast
“Service
Automation in Business Operations,” Women in IT Conference, University of
Arkansas, Fayetteville, April 13, 2016.
“Service
Automation: Robotics and the Future of Work”,
presented to EY leadership team, New York City, March 15, 2016.
“Robotic
Process Automation: The Next
Transformation Lever for Shared Services,” SSON’s Shared Services
Outsourcing Week, Orlando, March 8, 2016.
Panelist,
“The
Virtual Workforce,” HfSResearch Webinar, February
25, 2016. Webcast
Keynote:
“Service Automation: Taking the Robot Out of the Human,” The 2016 Outsourcing World Summit, Orlando, February
16, 2016.
“Action Principles
for Service Automation,” The Second Annual IAOP North American Outsourcing
Research Workshop, Orlando, February 14, 2016.
“Service
Automation: Robotics and the Future of Work,” Blue Prism senior leadership
meeting, South Beach, November 11, 2015.
“Nine Keys to
World-Class BPO: An Illustration of practice-based research,” University of
Missouri-St. Louis College of Business Doctoral Seminar Series, October 2,
2015.
Judge, Global
Sourcing Council Awards, United Nations, New York City, Sept 16, 2015.
Panelist, “Where is
the Action Today in Intelligent Automation?” HfSResearch
Webinar, August 27, 2015. Webcast
“Strategy Behind
Using Domestic Sourcing for Global Delivery,” SIM Houston IT Symposium,
Houston, August 6, 2015.
Keynote: “Robotic
Process Automation: Lessons from Three Case Studies,” IAOP Outsourcing
Tools & Technology Innovation, Dallas, July 9, 2015.
Panelist, “The
Challenges & Opportunities with Automation & RPA,” IAOP Outsourcing
Tools & Technology Innovation, Dallas, July 9, 2015.
“Transforming
Outsourcing with Robotic Process Automation,” World BPO/ITO Forum, New York
City, June 16, 2015.
Panelist, “What is
RPA and Why It’s Great for Onshore Delivery,” RevAmerica
Conference on US Domestic Sourcing, New Orleans, May 6, 2015.
Moderator: “Impact
Sourcing Case Studies: How Liberty Source and Onshore Outsourcing are
Making a Difference,” RevAmerica Conference on US
Domestic Sourcing, New Orleans, May 6, 2015.
“The American
advantage: Keeping IT and business services onshore,” Gateway to
Innovation, Saint Louis Missouri, April 29, 2015. “Nine Keys to World-Class
BPO,” Business and Information Technology Department Speaker Series, Rolla
Missouri, April 17, 2015
“Service
Transformation Through Automation,” The
Robotic Automation Advisory Council, Chicago, April 14, 2015
“Principles of
Collaborative Problem-solving in Outsourcing Relationships,” The 2015 Outsourcing World Summit, Desert
Ridge Arizona, February 16, 2015.
Keynote: “Nine Keys
to World-Class BPO,” The First Annual IAOP North American Outsourcing
Research Workshop, Desert Ridge Arizona, February 15, 2015.
“New Age
Outsourcing with Robotic Process Automation,” Washington University,
Professional MBA, Saint Louis, February 6, 2015.
Moderator, “The
Impact of Robotic Process Automation on BPO,” Automation
Innovation Conference, New York City, December 10, 2014.
Panelist, “Domestic
Sourcing”, Midwest Chapter of the IAOP, Bloch Executive Hall,
UMKC, Kansas City, November 12, 2014.
“The Rise of Legal
Services Outsourcing,” Corporate Legal Operations Consortium (CLOC), San
Jose, California, July 18, 2014.
“The
Risks and Opportunities of Outsourcing: Legal Services under Threat?” London School of Economics, London, June
17, 2014.
“Six lessons of
Global Business Process Outsourcing,” Washington University, Professional
MBA, Saint Louis, March 28, 2014.
“The Rise of Legal
Services Outsourcing,” The 2014
Outsourcing World Summit, Orlando, February 17, 2014.
Moderator, “CEO
Panel: Recruitment, Training and Retention Strategies for Domestic
Sourcing,” Momentum2013 Conference on
US ITO and BPO Domestic Sourcing, Atlanta, Georgia, September 10, 2013.
“Completing the
Ph.D. Dissertation: Advice from Senior Faculty,” Graduate Student
Conference, UM-St. Louis, August 12,
2013, with Wes Harris, Beth Huebner, and Ann Steffen.
“Outsourcing
Cloud Services: The Great Equalizer for SMEs?” Research Seminar, London
School of Economics and Political Science, London, June 13, 2013.
“The Impact of
Impact Sourcing: Framing a Research Agenda,” 4th International Conference on the Outsourcing of
Information Services, Mannheim, Germany, June 11, 2013, with Erran Carmel.
“Outsourcing Cloud
Services: The Great Equalizer for SMEs?” 4th International Conference on the Outsourcing of
Information Services, Mannheim, Germany, June 11, 2013, with Leslie
Willcocks.
“Strange Bedfellows
No More: Researching Business Process Outsourcing and Dynamic Innovation,” 4th International Conference
on the Outsourcing of Information Services, Mannheim, Germany, June 10,
2013 with Leslie Willcocks.
Moderator,
“Sourcing
Relationships at Edward Jones” Midwest
Chapter of the IAOP, Washington University, St. Louis, April 30, 2013.
“Designing
and Delivering Hybrid Graduate Courses,” presented to the College of
Business’ Teaching and Innovation Series, University of Missouri-St. Louis,
April 12, 2013.
“Global
Sourcing of Business Services: Bringing state-of-the art research into the
classroom” presented to the Presidents and visiting delegates from
Aschaffenburg University of Applied Sciences and Seinajoki
University of Applied Sciences, University of Missouri-St. Louis, March 4,
2013.
Keynote:
“Strange Bedfellows No More: Dynamic Innovation in BPO Relationships,” The 2013 Outsourcing World Summit,
Phoenix, Arizona, February 19, 2013.
“Global
Business Process Outsourcing,” Washington University, Professional MBA,
January 18, 2013.
“Advanced
Outsourcing Practice,” CIO Symposium, 33rd
International Conference of Information Systems, Orlando, Florida,
December 18, 2012.
Panelist, “Made in America - Rural
Outsourcing in Missouri,” Midwest Chapter of the
IAOP, IT Enterprises, St. Louis, October 17, 2012.
“Outsourcing
Research: Theory, Practice and the Emerging Landscape,” London School
of Economics and Political Science, London, June 26, 2012.
“Dynamic
Innovation,” United
Kingdom & Ireland Chapter of the IAOP, London, June 26, 2012.
“What
Service Providers Say About Clients,” Gateway
to Innovation Conference, St. Louis, April 26, 2012.
Co-chair, “Healthcare
Services Outsourcing,” Midwest Chapter of the IAOP, UMSL Campus, St.
Louis, Missouri,
April 24, 2012. (See
story)
“The BPO Landscape:
The Next Generation,” The 2012
Outsourcing World Summit, Lake Buena Vista, Florida, February 21 (with
Leslie Willcocks).
Panel Moderator,
“Rural Sourcing: Moving from Xenophobic Buyer to Competitive Supplier,” The 2012 Outsourcing World Summit,
Lake Buena Vista, Florida, February 21.
“Global
Business Process Outsourcing,” Washington University, Executive MBA,
January 20, 2012.
“What
Service Providers Say About Clients,” International Association of
Outsourcing Professional, Voice of the Customer Chapter Webinar, September
21, 2011.
“Global
ITO and BPO: Best Practices for Achieving Business Results,” Senior
Leadership Team, The Outsource Group, St. Louis, Missouri, September 16,
2011.
“What Service Providers
Say About Clients,” Everest Research Institute, Market Vista Webinar,
August 10, 2011.
“Delivering
ITO and BPO Services from Remote Domestic Locations,” Senior Leadership
Team, Cayuse Technologies, Pendleton, Oregon, July 27, 2011 (with Joe
Rottman).
“Twenty
Things Suppliers Say about Clients,” Center for the Management of
Information Technology, University of Virginia, Reston Virginia, July 8, 2011.
“Field
of Dreams: Outsourcing IT Work to Rural Suppliers,” Senior Leadership Team,
Daugherty
Business Solutions, St. Louis, Missouri, April 14, 2011 (with Joe Rottman).
“What
Suppliers Say About Clients,” Kraft BPO Internal Advisory Group, Northfield,
Illinois, April 12, 2011.
“Field
of Dreams: Outsourcing IT Work to Rural Suppliers,” Gateway to Innovation
Conference, St. Louis, Missouri, April 5, 2011 (with Joe Rottman).
“What
Suppliers Would Tell You If They Could,” Outsourcing World Summit, Indian
Wells, California, Feb 23, 2011.
Panel
Moderator, “Building a Better Outsourcing Community for Customers,
Advisors, and Suppliers,” Outsourcing World Summit, Indian Wells,
California, Feb 23, 2011.
“Rural Outsourcing,” Dean's Business and
Breakfast, College of Business, UMSL, December 2, 2010 (with Joe Rottman).
Co-chair, “Human Capital Development in the Midwest/St. Louis
Region to Compete Globally: Collaborations among Industry, Government, and Academics,”
Midwest Chapter of the IAOP, UMSL Campus, St. Louis, Missouri, June 24,
2010. Available at http://winmedia.umsl.edu/lacitym/IAOP_1.wmv
Panel
Participant, “IAOP/Globalization Today Roundtable: Outsourcing Dilemma –
What Do We Mean By Value?” May 10, 2010. Also featured as the covered
story in Globalization
Today, May/June 2010, pp. 20-25.
Table
Topics Leader, “How Can Suppliers and Advisors Cooperate to Make the
Outsourcing Procurement Process More Effective?” The 2010 Outsourcing World Summit,
Orlando, Florida, February 14, 2010.
Also featured in Globalization
Today, May/June 2010, pp. 47-49.
Panel
Participant, “Managing a Review Process From an Author’s Perspective,”
Journal of Information Technology: Author’s Workshop, Phoenix, Arizona,
December 14, 2009.
Panel
Participant, “Outsourcing: Its Future in the New Economy,” International
Association of Outsourcing Professionals, Mid-West Chapter, Clayton,
Missouri, December 2, 2009.
“Planning
an Online or Blended Course,” The Faculty Resource Center (FRC) and Center
for Teaching and Learning (CTL) workshop, St. Louis, Missouri, September
30, 2009.
“Public Opinion of Outsourcing and Offshoring as Reflected in
U.S. and Indian Political Cartoons," Third Information Systems Workshop
on Global Sourcing, Keystone, Colorado, March 23, 2009.
“Global Sourcing of IT Work,” The Gateway to Innovation
Conference sponsored by the IT Coalition, Society for Information
Management, and St. Louis RCGA, St. Louis, MO, April 30, 2008.
“Enduring
Challenges in IT Outsourcing,” 9th Annual International Business
Research Forum and 2nd Annual Offshoring Research Network
Conference sponsored by Temple CIBER and Duke CIBER, Philadelphia,
Pennsylvania, April 4, 2008.
“Offshore
Outsourcing of IT Work to India and China,” Society of Information
Management-St. Louis Chapter, St. Louis, November 20, 2007.
“What
Western Clients want from Offshore Suppliers,” presented to distinguished
guests and visiting government officials from Nanjing Province, China, in
Clayton, MO, October 12, 2007.
“Modeling
Turnover Intentions of Indian IS Professionals,” Third International Conference on Outsourcing of Information
Systems, Heidelberg, Germany, May 30, 2007. (Written with Iyer, V., and Rudramuniyaiah,
P.)
“Project
Attributes and Contextual Explanations of Offshore Outsourcing Outcomes:
Evidence from a Client’s Perspective,” Third International Conference on Outsourcing of Information
Systems, Heidelberg, Germany, May 30, 2007. (Written with Rottman, J.)
“The Surprising
Things that Matter Most to Clients,” Live Webcast sponsored by Primavera
Systems, March 15, 2007. http://www.primavera.com/lacity/index.asp?Referrer=email3
“Assessing Supplier
Capabilities to Improve Client-Supplier Relationships,” Society of
Information Management-St. Louis Chapter, St. Louis, November 21, 2006.
“Outsourcing
For Competitive Advantage,” presented to visiting masters students from Seinäjoki Polytechini,
Finland, Aug 9, 2006.
“Qualitative
Research Methods: Case studies in Business Research,” presented to
visiting doctoral students from School of Business, Nanjing University,
July 19, 2006.
“Managing
Outsourced Projects,” Center for the Application of Information Technology
Project Management Roundtable, Washington University, May 17, 2006.
“Supplier-Side
Responsibilities,” presented to UK Cabinet Office representatives, Said
Business School, Oxford University, United Kingdom, February 28,
2006. Also served as faculty facilitator for 3-day Cabinet Office
workshop, “Delivery Through Suppliers,” Feb 27-March 2, 2006.
“SIM Advocacy
Research Results for IT Workforce Development,” Society of Information
Management-St. Louis Chapter, St. Louis, January 10, 2006.
“Global
Sourcing of IT Work,” presented to MSMIT students at McIntire School of
Commerce, University of Virginia, Aug 5, 2005.
“Global
Sourcing: HR Implications and Practices,” Society of Information
Management/Marquette University IT Forum, Milwaukee, Wisconsin, May 23,
2005.
“The Global
IT Market,” Dean's Business and Breakfast, College of Business, UMSL, May
18, 2005.
“Proven
Practices in Offshore Sourcing of IT Work,” St. Louis Regional Offshore
Outsourcing Users Group, St. Louis, January 28, 2005.
“Proven
Practices in Offshore Sourcing of IT Work,” Society of Information
Management-St. Louis Chapter, St. Louis, January 25, 2005.
“Proven
Practices in Offshore Management,” IT Governance Council, Anheuser-Busch,
November 19, 2004.
Keynote speech
“Managing Outsourcing Projects,” Center for the Application of Information
Technology Project Management Roundtable, Washington University, November
10, 2004.
“The
Capabilities Your Suppliers Need to Make Outsourcing Work,” Sourcing Interest Group Leadership
Conference, Huntington Beach, California, Oct 13, 2004.
“Best
Practice in Offshore Project Management,” presented to Offshore Project
Management Class Participants, Center for the Application of Information
Technology, Washington University, October 5, 2004.
“Global
Information Technology Sourcing,” Advanced Practices Council for the
Society of Information Management, Philadelphia, PA, September 22, 2004.
Keynote
speech “Global sourcing of IT Services,” Technology and Commerce Roundtable
sponsored by Southern Illinois University and Hortica,
Edwardsville, September 10, 2004.
“Learning
From Four Phases of Sourcing” presented to Department of Computer and
Information Systems, Southern Illinois University, Edwardsville, May 28,
2004.
“Back Office Outsourcing:
15 Years of Learning,” Sourcing
Interest Group Conference, Houston, Texas, May 6, 2004.
“Back Office
Transformation Models and Capabilities,” 2004 World Outsourcing Summit, Orlando, Florida, February 24,
2004.
“Transforming
Back Offices Using Enterprise Partnerships,” Society for Information
Management, Seattle, Washington, December 13, 2003.
“Sourcing the
Information Technology Function,” presented to MSMIT students at McIntire
School of Commerce, University of Virginia, July 25, 2003.
“Rigor in
Qualitative Research,” presented to IS faculty and doctoral students of the
School of Engineering and Applied Science, Washington University, St.
Louis, Missouri, July 11, 2003.
“From Netsourcing to Enterprise Partnerships,” presented to
the members of the Information Systems Research Center, Bauer College of
Business, University of Houston, Houston, Texas, March 27, 2003.
“Information
Technology Sourcing and Enterprise Partnerships,” presented in the Magid Igbaria distinguished
lecture series, Claremont Graduate University, Claremont, California,
January 24, 2003.
“Business Process
Outsourcing in Human Resource Management,” University of Missouri-St Louis,
College of Business Research Seminar, December 13, 2002.
Keynote Speech, “Netsourcing Business Applications: Early Lessons,
Future Directions,” 2002
World Outsourcing Summit, Orlando, Florida, February 20, 2002.
“Information
Technology Sourcing: A Decade of Learning,” presented to the faculty of the
College of Arts and Sciences, University of Maryland, Baltimore County,
January 7, 2002.
“Information
Technology Sourcing: A Decade of Learning,” presented to the faculty of the
Fox Business School, Temple University, December 12, 2001.
“The Normative
Value of Transaction Cost Economics: What Managers Have Learned in the IT
Context,” 2nd International
Conference on Outsourcing of Information Systems, Bayreuth, Germany,
June 23, 2001.
“The Future of
Application Service Provision,” 2nd
International Conference on Outsourcing of Information Systems,
Bayreuth, Germany, June 23, 2001.
Keynote Speech,
“Proven and Emerging Practices from a Decade of Technology Outsourcing,” 2001 World Outsourcing Summit,
Desert Springs, CA, February 21, 2001.
Two-day Information
Management Seminar for the Postgraduate International Program: Chartered
Controllers, Olin Business School, Washington University, July 27-28.
“Sourcing
Information Technology and Sourcing E-business Projects,” ITEC Conference, America's Center,
May 23, 2000.
“Supplier
Opportunities in the IT Outsourcing Market,” presented to the Board of
Directors of OAO Technology, Annapolis, Maryland, April 18, 2000.
“Global IT
Outsourcing,” presented to the faculty of the School of Business, Louisiana
State University, October 23, 1998.
“Gaining Business
Advantage from IT Outsourcing,” One day public seminar, conducted with
Leslie Willcocks for senior and IT executives, Templeton College, Oxford
University, March 16, 1998.
“Information
Systems Outsourcing Practices in the US,” presented to the faculty of the
School of Commerce, University of New South Wales, Sydney, Australia,
February 5, 1998.
“Current US
Practices in IT Outsourcing: Do Lessons Apply to Japan?” presentation to
customers of Digital Equipment Corporation, Tokyo, Japan, January 20, 1998.
“Management of
Mega-Contracts,” DuPont's Business Information Center, Wilmington,
Delaware, January 9, 1998.
“Rhetoric and
Reality of Partnering,” International
Conference on Information Systems, Atlanta, Georgia, December 16, 1997.
“Three Models of IT
Outsourcing Contracts,” presented to the faculty and Ph.D. students of the
School of Business, Southern Illinois University at Carbondale, October 24,
1997.
“Managing
Customer-Supplier Relations in IT Outsourcing,” Center for the Management
of Information Technology, University of Virginia, McIntire School of
Commerce, Virginia, October 17, 1997 .
“Best, Worst, and
Emerging Practices in Information Technology Sourcing,” International Function Point Users Group,
Cincinnati, Ohio, April 9, 1997.
Testimony to the
National Commission to Restructure the IRS, Co-chairs Senator John Kerry
and Congressman Robert Portman, Washington D.C., January 30, 1997.
“Best, Worst, and
Emerging Practices in Information Technology Sourcing,” International Conference on Information Systems, Cleveland,
Ohio, December 16, 1996.
“Information
Technology Sourcing Decisions: Lessons from Experience,” presented to the
West Chester County legislators, White Plains, New York, July 22, 1996.
“Information Systems
Outsourcing: Maximizing Flexibility and Control,” International Function Point Users Group, Rome, Italy, February
7, 1996.
“Information
Technology Outsourcing: Maximize Flexibility and Control,” University of
Missouri-St Louis, School of Business Research Seminar, December 8, 1995.
“Critical Success
Factors for IT Sourcing,” presented to the Finance and Economics faculty at
the University of Pittsburgh and to the Center for Research on Contracts,
University of Pittsburgh Pennsylvania, May 12, 1995.
“Europe's
Information Technology Leaders: Hello Is There Anybody Out There?”
University of Missouri-St Louis, School of Business Research Seminar,
February 17, 1995.
“An Empirical
Examination of Williamson's Transaction Cost Theory,” Warwick University
Business School, Warwick, United Kingdom, December 7, 1994.
“Beyond the
Outsourcing Bandwagon: The Insourcing Route To Improvement,” Information
Management Research Seminar, Oxford University, United Kingdom, November
29, 1994.
“Transaction Cost
Economics: The Information Technology Context”, Judge Institute of
Management Studies, Cambridge University, Cambridge, United Kingdom,
November 1, 1994.
Information
Technology Outsourcing: Research and Practice, One day public seminar
conducted with Leslie Willcocks for IT and Business Unit Managers,
Templeton College, Oxford University, October 10, 1994 and July 4, 1994.
“The Outsourcing
Threat: Bridge to Insider Advantage?,” Management
Challenges in Information Systems Conference, Cranfield
University, Bedford, United Kingdom, July 13, 1994.
“The Role of
Benchmarking Services in Demonstrating I.S. Effectiveness,” The Second European Conference of
Information Systems, Nijenrode University, Breukelen, The Netherlands, May 30, 1994.
“Rightsourcing the Information Technology Function,”
Center for the Management of Information Technology, University of
Virginia, McIntire School of Commerce, Virginia, April 15, 1994.
“Evaluating and
Improving IT Performance”, Presented to Peninsular & Oriental Senior
Executives attending the Oxford Institute of Information Management's
Executive Seminar, Templeton College, Oxford, February 24, 1994.
“IT Benchmarks”,
Presented to IBM Account Managers attending the Oxford Institute of
Information Management's Executive Seminar, Templeton College, Oxford,
February 9, 1994.
Panel Discussant,
“Information Systems Outsourcing,” International
Conference of Information Systems, Orlando, Florida, December 1993.
“A Field
Investigation of Information Systems Insourcing Practices,” University of
Missouri-St. Louis, College of Business Research Seminar, November 19,
1993, St. Louis.
“Information
Systems Outsourcing and Insourcing Practices,” Washington University's
Research Seminar, November 12, 1993 St. Louis.
“The Information
Systems Outsourcing Bandwagon,” The
International Conference on Outsourcing of Information Services, May
22, 1993, Enschede, Netherlands.
“Information
Systems Outsourcing: Lessons from an Early Adopter,” The International Conference on Outsourcing of Information
Services, May 21, 1993, Enschede,
Netherlands.
“The Information
Systems Outsourcing Bandwagon,” presented to members of the Effective
Leadership, British Computer Society May 19, 1993, London.
“Information
Systems Outsourcing: Theory and Practice”, St. Louis chapter of ORSA/TIMS,
April 16, 1993, St. Louis.
“The Demise of the
Centralized MIS Function,” University of Missouri-St. Louis, College of
Business Research Seminar, with Ashok Subramanian, October 16, 1992, St.
Louis.
“Information Systems
Outsourcing Evaluations,” University of Houston's Information Systems
Research Center, June 23, 1992, Houston.
“From Markets to
Hierarchies,” University of Missouri-St. Louis, College of Business Research Seminar, March 27, 1992, St.
Louis.
“Information
Systems Productivity: Support of Existing Applications.” University of
Houston's Information Systems Research Center, June 21, 1990, Houston.
Teaching Experience:
University
of Missouri-St. Louis:
§ Ph.D. Seminar: Theoretical
Foundations of Information Systems
§ Ph.D. Seminar:
Economic, Strategic, and Social Theories Used in I.S. Sourcing Research
§ Ph.D. Seminar: The
Philosophy of Science/ Qualitative Research Methods
§
M.S./MBA: Global Sourcing of Business and IT
Services
§ M.S./MBA:
Internet-Enhanced Professional IS Course
§
M.S./MBA: Management Information Systems
§ M.S./MBA: MIS
Theory and Practice
§
B.S.: Management of Information Systems
§
B.S.: Computers and Information Systems
Imperial
College,
London, England:
§ B.S.: Seminar on
International Business
Templeton
College, Oxford University, Oxford, England
§ M.Phil: Information
Management
University
of Houston:
§ B.S.: Systems
Analysis & Design
B.S.: Introduction to Computers & MIS
British
Petroleum,
Houston:
§ Certificate: Office
Technology
Editorial Activities:
·
Co-Editor, Palgrave Series on Technology, Work, and
Globalization since 2006
·
Senior Editor, MIS
Quarterly Executive; 2003 to 2006; 2014-2018;
·
Special Issue Co-Editor, “Enterprise Blockchains” MIS Quarterly Executive, 2018-2019
·
Ad hoc Senior Editor: Journal of Information Technology and Journal of
Information Technology Teaching Cases
·
Co-chair, IAOP Academic Workshop, 2016, 2017
·
Editorial Board Member, MIS Quarterly Executive 2002-2003; 2007-2010; 2011-
·
Editorial Board Member
Journal of Strategic Information Systems since 2007
·
Editorial Board Member, Strategic Outsourcing: An International
Journal,
since 2007
·
Editorial Board Member, Journal of
Information Technology, since 2012
·
Editorial Board Member, IEEE Transactions
on Engineering Management 2013 -2017
·
Editorial Board Member, Journal of the
Association for Information Systems (JAIS)
2008-2011
·
Co-editor, MIS
Quarterly Executive, Special Issue on Business Payoff of Cloud Services
2014
·
Program Co-Chair, International Conference of
Information Systems, 2010
·
US Editor, Journal of Information Technology
1996-2012
·
Track Chair, International Conference of Information
Systems, 2012
·
Senior Editor, MIS Quarterly Executive, 2003 to
2006.
·
Guest Senior Editor, Strategic Outsourcing: An
International Journal, Vol. 1, 1, 2008
·
Associate Editor ICIS 2009: http://www.icis09.org/
·
Associate Editor, European
Conference of Information Systems, Teaching Case Track, 2015.
·
Guest AE, Special Issues of MIS Quarterly (Action
Research 2003 and Offshore Outsourcing 2007)
·
AE, Academy of Management Conference,
Organizational, Communication & Information Systems Track , International,
2006 - 2007.
·
Editor, Special Issue of Journal of Information
Technology, Information Technology Outsourcing: Theory and Practice,
December 1995.
Dissertation
Committees:
|
Role
|
Ph.D.
Student
|
Institution
|
Year of
Graduation
|
Dissertation Title
|
|
Chair
|
Aihua Yan
|
UMSL
|
2014
|
“The Effects
of Capabilities and Governance on Information Technology and Business Process
Outsourcing Performance: Client and Provider Perspectives”
|
|
Chair
|
Shaji
Khan
|
UMSL
|
2012
|
“Organizational
Responsiveness to Anti-Offshoring Pressures”
|
|
Co-Chair
|
Vidya
Iyer
|
UMSL
|
2011
|
“Understanding
Turnover Intentions and Behavior of Indian IS Professionals:
A Qualitative
Study of Organizational Justice, Job Satisfaction and Social Norms”
|
|
Member
|
Zachary
Steelman
|
University of
Arkansas
|
2014
|
The Differentiation and Integration of Information
Technologies: Three Empirical
Studies on “Bring Your Own Devices”
|
|
Member
|
Charles
Chowa
|
UMSL
|
2010
|
“Information Systems Strategic Alignment: A
Longitudinal Investigation”
|
|
Member
|
Srikanth Mudigonda
|
UMSL
|
2010
|
“Effects of Information Technology on Transactive Memory and Team Performance”
|
|
Member
|
Kyootai
Lee
|
UMSL
|
2009
|
“Strategic Alliances of SME Software firms: An
Empirical Investigation of Three Theoretical Perspectives”
|
|
Member
|
Anand
Jeyaraj
|
UMSL
|
2007
|
“The
Effect of Influence Tactics and Contingency Factors on Adoption and
Diffusion of IT Innovations in Social Networks”
|
|
Member
|
Chris
Kang
|
UMSL
|
2007
|
“Wireless
LAN 802.11x in U.S. Educational Institutions: Technology Adoption and
Digital Divide Perspective”
|
|
Member
|
Helen Qing Chen
|
UMSL
|
2004
|
“Conflict
Frame: Linking Individual Differences and Situational Factors with
Preference for Conflict Resolution Strategy”
|
|
Member
|
Danney Hayden
|
Washington
University
|
2006
|
“The Relationship
Between interest in Evaluating an Application of IT and Organizational
Culture”
|
|
Member
|
Joseph Rottman
|
Washington
University
|
2002
|
“Social
Closeness as a Contributing Factor to the Rate of Diffusion of a Technology
Innovation”
|
|
External
Examiner
|
Patricia Thomson
|
Curtin
University of Technology, Australia
|
2004
|
“Information
Systems Outsourcing: Managing Transitions of IT Staff”
|
|
External Examiner
|
Graham Mahony
|
Curtin
University of Technology
|
2006
|
“Value
for Money in Outsourcing: The Government of Western Australia Experience”
|
|
External Examiner
|
Sara Cullen
|
University
of Melbourne
|
2005
|
“Toward
Reframing Outsourcing: A Study of Choices Regarding Processes, Structures,
and Success”
|
|
External Examiner
|
Marianne Kinnula
|
University
of Oulu
|
2005
|
“The
Formation and Management of Software Outsourcing Partnership”
|
Professional Recognitions:
§ Advisory Board
Member, Symphony Ventures, 2017,
2018.
§ Member, The Future
of Operations in the Robotic Age (FORA)
§ Global Sourcing
Association A-list
2016-2017
§ Best for Business
Administration Education 2017, National Finance & Banking Awards hosted
by Corporate America Magazine
§ International
Association of Outsourcing Professionals’ Hall of Fame,
Inducted February 18, 2014.
§ Judge, Global Sourcing Council’s Sustainability
and Socially Responsible Award, 2015, 2017.
§ Founding Fellow,
National Association of Outsourcing, 2014
§
Douglas E. Durand Award for Research
Excellence, College of Business, UMSL, 2005, 2013
- According to
Google Scholar, h-index is 47 and over 15,000 citations by January
2018
- IAOP Certified
Outsourcing Professional (COP), 2012 to present.
- IAOP Member of
the Year, 2012
- UMSL Founder’s
Dinner 2011 video
- Ranked number
2 in outsourcing research productivity and influence (citations)
across multiple disciplines in Alsudairi,
M., and Dwivedi, Y. (2010), “A
Multi-Disciplinary Profile of IS/IT Outsourcing Research,” Journal of Enterprise Information
Management, Vol. 23, 2, pp. 215-258.
- 2008 Editorial
Excellence Award Emerald Group Publishing
§
Gateway to Innovation Award for Achievement in
Information Technology in the St. Louis Region sponsored by the IT
Coalition, Society for Information Management, and St. Louis RCGA, 2008.
§
Among the Top 10 articles published in MIS Quarterly
Executive 2002-2005, for “Transforming a Back-Office Function: Lessons
from BAE Systems' Experience with an Enterprise Partnership”
§
Listed among Top 20 Resources for Outsourcing in Fortune
Small Business, Vol. 11, No 5, June 2001, pp. 44-45.
§
Magid Igbaria Distinguished Scholar, sponsored by Claremont
Graduate University, Claremont, CA, 2003.
§
Global Outsourcing World Achievement Award, sponsored by
PricewaterhouseCoopers and Michael Corbett & Associates, 2000.
§
Best Case Study Paper at the Seventh European Conference on
Information Systems for Willcocks, L. and Lacity, M., “IT Outsourcing at
Polaris: Risk, Creative Contracting, and Business Advantage,” Copenhagen,
Denmark, June 23-25, 1999.
§
Best Research Paper at the Third European Conference on
Information Systems for Willcocks, L., Lacity, M., and Fitzgerald, G., “IT
Outsourcing in Europe and the USA: Assessment Issues,” Athens Greece, June
1-3, 1995.
§
Second place in the 1992 ICIS Doctoral Dissertation
competition
§
1990 ICIS Doctoral
Consortium
|
