PALGRAVE
SERIES ON TECHNOLOGY, WORK, AND GLOBALIZATION
Series
Editors:
|
|
Dr.
Leslie P. Willcocks Professor of Information Systems Information
Systems and Innovation Group |
|
Dr.
Mary C. Lacity University of Missouri-St.
Louis phone: 314-516-6127 email: Mary.Lacity@umsl.edu |
Books
may be purchased from the Palgrave
Website or from amazon.com
Purpose
of the Series:
Technology is all too often positioned as the welcome driver of
globalization. The popular press neatly packages technology’s influence on
globalization with snappy sound bites, such as “any work that can be digitized,
will be globally sourced.” Most glossy cover stories assume that all
globalization is progressive,
seamless, intractable, and leads to unmitigated good. But what we
are experiencing in the twenty-first century in terms of the interrelationships
between technology, work and globalization is both profound and highly complex.
We launched this series to provide policy makers, workers, managers, academics,
and students with a deeper understanding of the complex interlinks and
influences between technological developments, including in information and
communication technologies, work organizations and patterns of globalization.
The mission of this series is to disseminate rich knowledge based on deep
research about relevant issues surrounding the globalization of work that is
spawned by technology. To us, substantial research on globalization considers
multiple perspectives and levels of analyses. We seek to publish research based
on in-depth study of developments in technology, work and globalization and
their impacts on and relationships with individuals, organizations, industries,
and countries. We welcome perspectives from business, economics, sociology,
public policy, cultural studies, law, and other disciplines that contemplate
both larger trends and micro-developments from Asian, African and Latin
American, as well as North American and European viewpoints.
Proposal
Submissions:
We encourage other
researchers to submit proposals to the series, as we envision a protracted need
for scholars to deeply and richly analyze and conceptualize the complex
relationships among technology, work and globalization. Please follow the submissions guidelines
on the Palgrave website.
Books in the
Series:
1. Global Sourcing of Business and
IT Services by Leslie P.
Willcocks and Mary C. Lacity is the first book in the series. The book is based
on over 1000 interviews with clients, providers and advisers and 15 years of
study. The specific focus is on developments in outsourcing, offshoring and
mixed sourcing practices from client and provider perspectives in a globalizing
world. The authors found many
organizations struggling. They also found some organizations adeptly creating
global sourcing networks that are agile, effective and cost-efficient. But they
did so only after a tremendous amount of trial and error and close attention to
details. All our participant organizations acted in a context of fast moving
technology, rapid development of supply-side offerings, and ever changing
economic conditions.
2. Knowledge Processes in Globally
Distributed Contexts by Julia Kotlarsky, Ilan Oshri and Paul van Fenema, examines the management of knowledge processes of
global knowledge workers. Based on substantial case studies and interviews, the
authors – along with their network of co-authors – provide frameworks,
practices and tools that consider how to develop, coordinate and manage
knowledge processes in order to create synergetic value in globally distributed
contexts. Chapters address knowledge sharing, social ties, transactive
memory, imperative learning, work division and many other social and
organizational practices to ensure successful collaboration in globally
distributed teams.
3. Offshore Outsourcing of IT
Work by Mary C. Lacity
and Joseph W. Rottman explores the practices for successfully outsourcing IT
work from Western clients to offshore providers. Based on over 200 interviews
with 26 Western clients and their offshore providers in India, China and
Canada, the book details client-side
roles of chief information officers, program management officers and project
managers and identifies project characteristics that differentiated successful
from unsuccessful projects. The authors examine ten engagement models for
moving IT work offshore and describe proven practices to ensure that offshore
outsourcing is successful for both client and provider organizations.
4. Exploring Virtuality within and
Beyond Organizations by
Niki Panteli and Mike Chiasson argues that there has been a limited
conceptualization of virtuality and its implications on the management of
organizations. Based on illustrative cases, empirical studies and theorizing on
virtuality, this book goes beyond the simple comparison between the virtual and
the traditional to explore the different types, dimensions and perspectives of
virtuality. Almost all organizations are virtual, but
they differ theoretically and substantively in their virtuality. By exploring
and understanding these differences, researchers and practitioners gain a
deeper understanding of the past, present and future possibilities of
virtuality. The collection is designed to be indicative of current thinking and
approaches, and provides a rich basis for further research and reflection in this
important area of management and information systems research and practice.
5. ICT and Innovation in the Public
Sector by Francesco Contini
and Giovan Francesco Lanzara examines the theoretical and practical issues of
implementing innovative ICT solutions in the public sector. The book is based
on a major research project sponsored and funded by the Italian government
(Ministry of University and Research) and coordinated by Italy’s National
Research Council and the University of Bologna during the years 2002–2006. The
authors, along with a number of co-authors, explore the complex interplay
between technology and institutions, drawing on multiple theoretical traditions
such as institutional analysis, actor network theory, social systems theory,
organization theory and transaction costs economics. Detailed case studies
offer realistic and rich lessons. These cases studies include e-justice in
Italy and Finland, e-bureaucracy in Austria, and Money Claim On-Line in England
and Wales.
6. Outsourcing Global Services:
Knowledge, Innovation, and Social Capital edited by Ilan Oshri, Julia Kotlarsky and Leslie P.
Willcocks assembles the best work from the active
participants in the Information Systems Workshop on Global Sourcing which began in 2007 in Val d’Isere, France.
Because the quality of the contributions was exceptional, we invited the
programme chairs to edit a book based on the best papers at the conference. The
collection provides in-depth insights into the practices that lead to success
in outsourcing global services. Written by internationally acclaimed academics,
it covers best practices on IT outsourcing, business process outsourcing and
netsourcing.
7. Global Challenges for Identity
Policies by Edgar
Whitley and Ian Hosein provides a perfect fit for the series in that the
authors examine identity policies for modern societies in terms of the
political, technical and managerial issues needed to prevent identity fraud and
theft. The scale of the problem exceeds political boundaries and the authors
cover national identity policies in Europe and the rest of the world. Much of
the book provides in-depth discussion and analysis of the United Kingdom’s
National Identity Scheme. The authors provide recommendations for identity and
technical policies.
8. E-Governance for Development by Shirin Madon examines the rapid proliferation of
e-Governance projects aimed at introducing ICT to improve systems of governance
and thereby to promote development. In this book, the author unpacks the
theoretical concepts of development and governance in order to propose an
alternative conceptual framework, which encourages a deeper understanding of
macro- and micro-level political, social and administrative processes within
which e-Governance projects are implemented. The book draws on more than 15
years of research in India during which time many changes have occurred in
terms of the country’s development ideology, governance reform strategy and ICT
deployment.
9. Bricolage, Care and Information
Systems, edited by
Chrisanthi Avgerou, Giovan Francesco Lanzara and Leslie P. Willcocks,
celebrates Claudio Ciborra’s Legacy in
Information Systems Research. Claudio
Ciborra was one of the most innovative thinkers in the field of information
systems. He was one of the first scholars who introduced institutional
economics in the study of IS; he elaborated new concepts, such as ‘the platform
organization’, ‘formative contexts’; and he contributed to the development of a
new perspective altogether through Heideggerian phenomenology. This book
contains the most seminal work of Claudio Ciborra and work of other authors who
were inspired by his work and built upon it.
10. China’s Emerging Outsourcing
Capabilities edited by Mary
C. Lacity, Leslie P. Willcocks and Yingqin Zheng, marks the tenth book in the
series. The Chinese government has assigned a high priority to science and
technology as its future growth sectors. China has a national plan to expand
the information technology outsourcing (ITO) and business process outsourcing
(BPO) sectors. Beyond the hopes of its leaders, is China ready to compete in
the global ITO and BPO markets? Western companies are increasingly interested
in extending their global network of ITO and BPO services beyond India and want
to learn more about China’s ITO and BPO capabilities. In this book, we
accumulate the findings of the best research on China’s ITO and BPO sector by
the top scholars in the field of information systems.
11. The Outsourcing Enterprise: From Cost Management to Collaborative Innovation is by Leslie Willcocks, Sara Cullen, and Andrew
Craig. The central question answered in
this book, “How does an organization leverage the ever growing external
services market to gain operational, business, and strategic advantage?” The
book covers the foundations of mature outsourcing enterprises that have moved
outsourcing to the strategic agenda by building the relationship advantage, selecting and levering suppers,
keeping control through core retained capabilities, and collaborating to
innovate. The book provides proven
practices used by mature outsourcing enterprises to govern, design, and measure
outsourcing. The final chapter presents practices on how mature outsourcing
enterprises prepare for the next generation of outsourcing.
12. Governing through Technology by Jannis Kallinikos is thoughtful
scholarship that examines the relationships among information, technology, and
social practices. The author discusses
the regulative regime of technology, and issues of human agency control and
complexity in a connected world. He provides a valuable counter
perspective to show that social
practices are, in part, unmistakeably products of technologies, that
technologies are, through historical processes, embedded in the social fabric,
and that, if technological determinism is naive, the notion of the regulative
regime of technology remains alive and well into the internet age.
13. Enterprise Mobility: Tiny
Technology with Global Impact on Information Work by Carsten Sørensen explores how mobile technologies
are radically changing the way work is done in organizations. The author defines enterprise mobility as the
deployment of mobile information technology for organisational purposes. The
author contrasts how large technology projects in organisations, such as
enterprise resource planning (ERP) implementations, will increasingly be
managed differently because of mobile technology. The introduction of mobile technology
supporting organisational information work will often be driven by individuals,
small teams, or as part of departmental facilitation of general communication
services.
14. Collaboration in Outsourcing:
A Journey to Quality
edited by Sjaak Brinkkemper and Slinger Jansen is based on an integrated
program of outsourcing research at Utrecht University in the Netherlands. The book is written for practitioners based
on interviews and case studies in many global outsourcing firms including
Cisco, IBM, Deloitte, Infosys, Logica, and Partni—to name a few. The 16 chapters are short, tight, and
written to communicate best practices quickly.
The chapters cover the topics of governance, knowledge management,
relationship management, and new trends in software development outsourcing.
15. Advanced Outsourcing
Practice: Rethinking ITO, BPO, and Cloud
Services by Mary Lacity
and Leslie Willcocks is written for seasoned outsourcing practitioners ready to
master the advanced practices. In particular, the authors show how
practitioners can optimize the strategic value inherent in offshore
outsourcing, shared services, bundled services, impact outsourcing, advanced
BPO, rural outsourcing, and cloud computing. This book will be a vital resource
for all practitioners looking to reinvigorate, leverage and render strategic
their outsourcing enterprise.
16. Sustainable Global Outsourcing: Achieving Social and
Environmental Responsibility by
Ron Babin and Brian Nicholson examines how clients and providers achieve social
and environmental sustainability in outsourcing relationships. The book covers the reasons to consider
sustainability and how to measure and integrate sustainability to deliver
shared benefits. The book includes case
studies, survey results, and frameworks that effectively illustrate lessons and
arm practitioners with actionable insights.
In addition to the books already published and under
contract, we have several other manuscripts under review but always need more.
We encourage other researchers to submit proposals to the series, as we
envision a protracted need for scholars to deeply and richly analyse and
conceptualize the complex relationships among technology, work and
globalization. Please follow the submissions guidelines on the Palgrave website
(www.palgrave-usa.com/Info/Submissions.aspx).
Leslie P. Willcocks
Mary C. Lacity
October
2012